One Drive Sync very slow to update files added in cloud

John Mara 1 Reputation point
2021-02-05T14:03:12.7+00:00

We are currently utilizing Sharepoint sites for hosting our company documents and using OneDrive to sync the Documents to local desktops. We are able to get the sync working and work with files however there is a significant delay when a file is created in the cloud to sync with the desktop app, this can sometimes exceed 20 minutes. There are approximately 180,000 files in this directory and there are about 20-25 people working within the directory.

is there a way to make the sync faster than it is or is this just a limitation of the software.

we are aware that we could work solely out of the cloud using the sharepoint site however we migrated from a local file share and we would like to retain the ability to use windows file explorer.

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
9,751 questions
OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,139 questions
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  1. Allen Xu_MSFT 13,776 Reputation points
    2021-02-08T07:34:56.037+00:00

    Hi @John Mara ,

    Please check the followings:

    • Right click the OneDrive icon in the task bar -> Settings -> Network -> make sure Upload rate and Download rate both select Don't limit.
    • Check the version of OneDrive, update it to the latest. Please refer to this article: OneDrive release notes.
    • Try to create a new library and upload/create a few files in it, sync it to a new location via OneDrive to see if it is still slow. If it isn't slow this time, this situation may be caused by the large number of files in the library/local directory. Or in other words, It is the normal time needed by OneDrive.

    In addition, take a reference to below articles:
    Maximize upload and download speed
    Restrictions and limitations when you sync files and folders

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