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jgomila-6171 avatar image
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jgomila-6171 asked JonHatfield-9686 answered

RDP not working Windows Server 2019 Standard

Windows Server 2019 Standard. Remote Desktop Service is running but port 3389 not listening. Same issue in all Windows Server 2019 Standar instances the we have running.

Found system event related:

Remote Desktop Services is not accepting logons because setup is running.
Log Name: Microsoft-Windows-TerminalServices-LocalSessionManager/Operational
Source: TerminalServices-LocalSessionManager
Event ID: 34

I tried to change RDP port, checked firewall settings, ensure service is running, compared with other servers that are working, read many posts and questions and tried many things without success.

Please, any idea to solve the problem?

Best regards,


remote-desktop-serviceswindows-server-2019
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ElevenYu-MSFT avatar image ElevenYu-MSFT ·

Hi,

Have you checked if the answer helps?

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8 Answers

DSPatrick avatar image
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DSPatrick answered

Sounds like you'll need to complete the in-progress setup process that was started.

--please don't forget to Accept as answer if the reply is helpful--





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jgomila-6171 answered jgomila-6171 edited

I also assumed that, but there isn't any in-progress setup. No messages neither notifications or applications with pending setup are running. This server is running from two month ago and full updated. Also has been rebooted some times, so if was any in-progress setup it do not exists now.

Same issue is happen with other 3 Windows Server 2019 Standard. All of them was installed from an OVF image that also contains a SQL Server installation setup that was setted on first-run.

I suspect that it the Windows Server template was prepared with sysprep.exe and something is not well finished.

How can I see is there any pending in-progress setup?

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DSPatrick avatar image
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DSPatrick answered

Not much to go on. Barring any new clues time may be better spent standing up a new one, patch fully and migrate roles over to it.


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ElevenYu-MSFT avatar image
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ElevenYu-MSFT answered

Hi,

Please check if remote desktop services security filter driver is enabled or disabled.

Open device manager and show hidden devices. Remove the driver and reboot the server to see if the issue could be resolved.

Thanks,
Eleven

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jgomila-6171 answered

Hello,

Thanks for your help.

I tried to find "Remote Desktop Services Security Filter Driver" but it is missing.

I googled for that driver and people says it must be in "Device Manager - Hidden Devices - Non Plug and Play" but no "Non Plug and Play" section found, and I full check all device nodes without success.

Have you other idea?

Thank you,
Pepe

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ElevenYu-MSFT avatar image
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ElevenYu-MSFT answered

Hi,

Please also try to check below:

Device Manager > System devices > Check if UMBus Root Bus Enumerator is missing

65600-image.png

If missing, use below steps to add it back

  1. We installed UMB Root Bus Enum by legacy hardware add
    65549-image.png

  2. Add hardware with advanced option
    65663-image.png

  3. Select Show All Devices
    65645-image.png

  4. Select the UMBus Root Bus Enum
    65646-image.png

  5. Install the UMBus Root Enum
    65623-image.png

  6. Reboot


Thanks,
Eleven

If the Answer is helpful, please click "Accept Answer" and upvote it. Thanks.


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jgomila-6171 avatar image
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jgomila-6171 answered ElevenYu-MSFT commented

Hi ElevenYu,

The "UMBus Root Bus Enumerator" system device is there. I also tried to remove and reinstall following your instructions without success. It continues not listening on port 3389 but Remove Desktop Service is running. And also have same system event "Remote Desktop Services is not accepting logons because setup is running.".
Any case thank you for the help.

Best regards,

José

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ElevenYu-MSFT avatar image ElevenYu-MSFT ·

Sorry for the late response due to Chinese new year holiday. In this case, you might need to capture some dumps or traces to further investigate the issue, which I suggest to contact Microsoft Customer Support and Services where more in-depth investigation can be done so that you would get a more satisfying explanation and solution to this issue.
 
You may find phone number for your region accordingly from the link below:
Global Customer Service phone numbers
https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers

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JonHatfield-9686 avatar image
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JonHatfield-9686 answered

I had this same issue on a brand new installation. It turns out that there were a few of the Remote Desktop firewall rules that didn't get enabled properly when the service was turned on.

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