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FrancoisG-0633 asked ·

Can't upgrade from W7 to W10: error c0000005 (Access violation) for setupplatform.exe

Hi, Since one week I try to upgrade from W7SP1 to W10.
I tried quite everything I found on the net:
Fully uninstall AntiVirus
250Gb free on HD, 16Go RAM
done SFC, DISM: no pb
W7 fully updated
deactivate services and run tasks
unplug all hardware except keyboard/mouse
from clean boot
using media installer (both from local HD and USB key)

W10 downloading and installation OK
Then it reboots, and I get a blue screen with Update Installation... till 26% where it reboots suddenly and rollback to W7.

Please find below the end of setupact.log, and all SetupDiagResults.log. I have all other files -log/dmp- if needed.
Thanks to help! I need to migrate to W10 urgently now!
Francois

setupact.log: (end extract)

2021-02-06 17:01:11, Info SP Operation (remaining): Upgrade security
2021-02-06 17:01:11, Info SP Operation (remaining): Start system services
2021-02-06 17:01:11, Info SP Operation (remaining): First boot apply
2021-02-06 17:01:11, Info SP AddSpace: add: 576716800, current: 692060160, peak: 692060160
2021-02-06 17:01:11, Info SP Operation (remaining): Ensure suspended services are stopped
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\System\CurrentControlSet\Services\i8042prt\Parameters (value name: LayerDriver KOR) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\System\CurrentControlSet\Services\i8042prt\Parameters (value name: OverrideKeyboardIdentifier) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\System\CurrentControlSet\Services\i8042prt\Parameters (value name: ResendIterations) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\System\CurrentControlSet\Services\i8042prt\Parameters (value name: LayerDriver JPN) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\System\CurrentControlSet\Services\i8042prt\Parameters (value name: OverrideKeyboardType) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OOBE (value name: InstallType) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\SYSTEM\Setup\MoSetup (value name: CorrelationVector) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\System\CurrentControlSet\Services\i8042prt\Parameters (value name: OverrideKeyboardSubtype) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\WebSetup (value name: ImageLocation) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\System\CurrentControlSet\Services\i8042prt\Parameters (value name: PollingIterationsMaximum) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Flighting\Build (value name: UpdateId) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\System\Setup\Upgrade (value name: DownlevelBuildNumber) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\SYSTEM\Setup\FirstBoot\Cleanup (value name: %SystemDrive%\$WINDOWS.~BT) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\Software\Microsoft\Windows NT\CurrentVersion\SoftwareProtectionPlatform\Activation (value name: DownlevelActivation) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\SYSTEM\Setup\MoSetup\Volatile (value name: DownlevelBuildNumber) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\System\CurrentControlSet\Services\i8042prt\Parameters (value name: PollingIterations) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\Software\Microsoft\Windows\CurrentVersion\ReserveManager (value name: PostUpgradeFreeSpace) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\SYSTEM\Setup\MoSetup\Volatile (value name: DownlevelProductName) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): Create registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\OOBE (value name: PrivacyConsentStatus) on the new system
2021-02-06 17:01:11, Info SP Operation (remaining): OOBE boot apply
2021-02-06 17:01:11, Info SP AddSpace: add: 157286400, current: 849346560, peak: 849346560
2021-02-06 17:01:11, Info SP Operation (remaining): Refresh localized strings
2021-02-06 17:01:11, Info SP Operation (remaining): Execute provisioning migration
2021-02-06 17:01:11, Info SP Operation (remaining): Gather end install, scope: EVERYTHING
2021-02-06 17:01:11, Info SP AddSpace: add: 314572800, current: 1163919360, peak: 1163919360
2021-02-06 17:01:11, Info SP Operation (remaining): Start suspended services
2021-02-06 17:01:11, Info SP DISKSPACEQUERY: Final disk space needed estimate: 1163919360
2021-02-06 17:01:11, Info SP Executing operation: Add boot entry for E:\$WINDOWS.~BT\NewOS\WINDOWS. Locale = fr-FR
2021-02-06 17:01:11, Info SP MEMORYTRACK: Total : 17141354496
2021-02-06 17:01:11, Info SP MEMORYTRACK: Load : 17
2021-02-06 17:01:11, Info SP MEMORYTRACK: Available for op : 14497452032
2021-02-06 17:01:11, Info SP DISKSPACETRACK: Available : 289633828864
2021-02-06 17:01:11, Info SP DISKSPACETRACK: Needed total : 1163919360
2021-02-06 17:01:11, Info SP DISKSPACETRACK: Needed for op : 0
2021-02-06 17:01:11, Info SP CAddBootEntry::DoExecute: Default entry GUID: {7254A080-1510-4E85-AC0F-E7FB3D444736}
2021-02-06 17:01:11, Info SP CAddBootEntry::DoExecute: Current entry GUID: {7254A080-1510-4E85-AC0F-E7FB3D444736}
2021-02-06 17:01:11, Info SP BFSVC: BfsInitializeBcdStore flags(0x00001008) RetainElementData:n DelExistinObject:n
2021-02-06 17:01:11, Info SP BFSVC: VolumePathName for E:\$WINDOWS.~BT\NewOS\WINDOWS is E:\
2021-02-06 17:01:11, Info SP BFSVC: Opening template from \Device\HarddiskVolume8\$WINDOWS.~BT\NewOS\WINDOWS\System32\config\BCD-Template.
2021-02-06 17:01:12, Info SP BFSVC: Reopening system store.
2021-02-06 17:01:12, FatalError [0x090001] PANTHR Exception (code 0xC0000005: ACCESS_VIOLATION) occurred at 0x00007FFD11450FFD in E:\$WINDOWS.~BT\Sources\SetupPlatform.dll (+00000000003F0FFD). Minidump attached (84953 bytes) to diagerr.xml and X:\windows\Panther\UnattendGC\mndB2.diagerr.mdmp.



SetupDiagResults.log:

Matching Profile found: DebugSetupCrash - CEEBA202-6F04-4BC3-84B8-7B99AED924B1
SetupDiag version: 1.6.0.0
System Information:
Machine Name = FG_HOME1
Manufacturer = INTEL
Model = DZ77BH
HostOSArchitecture = x64
FirmwareType = UEFI
BiosReleaseDate = 20130517000000.000000+000
BiosVendor = Default System BIOS
BiosVersion = BHZ7710H.86A.0100.2013.0517.0942
HostOSVersion = 6.1.7601
HostOSBuildString = 7601.24545.amd64fre.win7sp1_ldr_escrow.200102-1707
TargetOSBuildString = 10.0.19041.621 (vb_release_svc_prod1.201014-1758)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 06/02/2021 16:39:58
UpgradeEndTime = 06/02/2021 17:01:12
UpgradeElapsedTime = 00:21:14
CV = 71hNaa5cXUaVqr4U
ReportId = bcdbdb15-7002-4375-bc9c-6febdfc0f013

DebugSetupCrash: DirectiveDebugMemoryDump - C:\$WINDOWS.~BT\Sources\Rollback\mndDBFC.diagerr.mdmp

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\$WINDOWS.~BT\Sources\Rollback\mndDBFC.diagerr.mdmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: SRV*;http://symweb
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Sat Feb 6 17:04:17.000 2021 (UTC + 1:00)
System Uptime: not available
Process Uptime: 0 days 0:00:04.000
..........................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(c24.c28): Access violation - code c0000005 (first/second chance not available)
ntdll!ZwGetContextThread+0xa:
00000000`76e9a47a c3 ret
0:000>
**


  •                      Exception Analysis                                   *
    



Failed calling InternetOpenUrl, GLE=12029

FAULTING_IP:
SetupPlatform_7fef32d0000!BiSpacesUpdatePhysicalDevicePath+2d
000007fe`f36c0ffd 833902 cmp dword ptr [rcx],2

EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007fef36c0ffd (SetupPlatform_7fef32d0000!BiSpacesUpdatePhysicalDevicePath+0x000000000000002d)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

DEFAULT_BUCKET_ID: NULL_POINTER_READ

PROCESS_NAME: setupplatform.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - L

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - L

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

READ_ADDRESS: 0000000000000000

FOLLOWUP_IP:
SetupPlatform_7fef32d0000!BiSpacesUpdatePhysicalDevicePath+2d
000007fe`f36c0ffd 833902 cmp dword ptr [rcx],2

MOD_LIST: <ANALYSIS/>

FAULTING_THREAD: 0000000000000c28

PRIMARY_PROBLEM_CLASS: NULL_POINTER_READ

BUGCHECK_STR: APPLICATION_FAULT_NULL_POINTER_READ

LAST_CONTROL_TRANSFER: from 000007fef36c138b to 000007fef36c0ffd

STACK_TEXT:
00000000`001eb1a0 000007fe`f36c138b : 00000000`00000000 00000000`00000000 00000000`001eb270 00000000`0042b360 : SetupPlatform_7fef32d0000!BiSpacesUpdatePhysicalDevicePath+0x2d
00000000`001eb200 000007fe`f36c0889 : 00000000`0000014c 000007fe`0000002a 000007fe`00000000 00000000`00000003 : SetupPlatform_7fef32d0000!BiUpdateEfiEntry+0x7f
00000000`001eb2a0 000007fe`f36c0a19 : 00000000`00414840 00000000`00000000 00000000`0042b360 00000000`0000014c : SetupPlatform_7fef32d0000!BiCreateEfiEntry+0xf9
00000000`001eb300 000007fe`f36bf4a3 : 00000000`00000000 00000000`001eb3c0 00000000`00000154 00000000`001eb3c0 : SetupPlatform_7fef32d0000!BiExportBcdObjects+0x99
00000000`001eb340 000007fe`f3807c46 : 00000000`00000000 00000000`00000000 00000000`00000002 00000000`000000af : SetupPlatform_7fef32d0000!BiExportStoreToEfi+0x57
00000000`001eb380 000007fe`f380769b : 00000000`00000000 00000000`00000001 00000000`00000144 00000000`00410a40 : SetupPlatform_7fef32d0000!BiImportStoreFromFile+0x18e
00000000`001eb3f0 000007fe`f37c3b5f : 00000000`00000000 00000000`0040e5c8 00000000`0040e500 00000000`003f7a78 : SetupPlatform_7fef32d0000!BcdImportStoreWithFlags+0x4b
00000000`001eb420 000007fe`f37cc45e : 000007fe`f39c6580 00000000`003f6978 00000000`003f7a78 00000000`00000002 : SetupPlatform_7fef32d0000!OSRollbackUtils::RestoreBCDDatabase+0x167
00000000`001ebac0 000007fe`f37c7691 : 00000000`00000200 00000000`004104a8 00000000`00000047 000007fe`f39353c8 : SetupPlatform_7fef32d0000!OSRollbackService::CBootFilesRestoreCheckpoint::Rollback+0x1c9e
00000000`001ebd00 000007fe`f37c82e5 : 000007fe`f37c81dc 000007fe`f37c81dc 000007fe`f37c81dc 00000000`001ec289 : SetupPlatform_7fef32d0000!OSRollbackService::CCheckpointImpressario::ExecuteRollbackSequence+0x305
00000000`001ebde0 000007fe`f3563579 : 00000000`00410348 00000000`00000000 00000000`00000001 00000000`00000000 : SetupPlatform_7fef32d0000!OSRollbackService::CSetupRollbackService::RollbackExecuteSequence+0x151
00000000`001ebea0 000007fe`f350d963 : 000007fe`f3510845 00000000`0040ffd8 00000000`00000000 00000000`00000007 : SetupPlatform_7fef32d0000!CSetupPlatformRollback::Execute+0x79
00000000`001ebf30 000007fe`f35108f7 : 00000000`00000000 000007fe`f3510845 00000000`0040ffd8 00000000`00000000 : SetupPlatform_7fef32d0000!CSetupPlatformPrivate::RollbackOnlineCommon+0x77
00000000`001ec1e0 000007fe`f3512434 : 00000000`0040ffd8 00000000`004106d8 00000000`00000000 00000000`00410098 : SetupPlatform_7fef32d0000!CSetupPlatformPrivate::RollbackOnlineUsr+0x2db
00000000`001ec2f0 00000001`3f87394c : 00000000`00000001 00000000`00000000 00000000`00000001 00000000`00000001 : SetupPlatform_7fef32d0000!CSetupPlatformPrivate::Rollback+0x14e4
00000000`001ec5f0 00000001`3f8791a9 : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`00000000 : setupplatform!wWinMain+0x20cc
00000000`001efca0 00000000`76d2556d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : setupplatform!__wmainCRTStartup+0x1c9
00000000`001efd60 00000000`76e8372d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`001efd90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: setupplatform!BiSpacesUpdatePhysicalDevicePath+2d

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: SetupPlatform_7fef32d0000

IMAGE_NAME: SetupPlatform.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 30da5e29

FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_SetupPlatform.dll!BiSpacesUpdatePhysicalDevicePath

BUCKET_ID: X64_APPLICATION_FAULT_NULL_POINTER_READ_setupplatform!BiSpacesUpdatePhysicalDevicePath+2d

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/setupplatform_exe/1_60_19041_621/40b95d51/SetupPlatform_dll/1_60_19041_621/30da5e29/c0000005/003f0ffd.htm?Retriage=1

Followup: MachineOwner



lmv m ntfs
0:000> start end module name
||.
0:000> . 0 User mini dump: C:\$WINDOWS.~BT\Sources\Rollback\mndDBFC.diagerr.mdmp

Last Setup Phase:
Phase Name: Safe OS
Phase Started: 06/02/2021 16:51:30
Phase Ended: 01/01/0001 00:00:00
Phase Time Delta: 00:00:00
Completed Successfully? False


Last Setup Operation:
Operation Name: Add boot entry for E:\$WINDOWS.~BT\NewOS\WINDOWS. Locale = fr-FR
Operation Started: 06/02/2021 17:01:11
Operation Ended: 01/01/0001 00:00:00
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? False


Matching Profile found: DebugSetupCrash - CEEBA202-6F04-4BC3-84B8-7B99AED924B1
SetupDiag version: 1.6.0.0
System Information:
Machine Name = FG_HOME1
Manufacturer = INTEL
Model = DZ77BH
HostOSArchitecture = 1036
FirmwareType = UEFI
BiosReleaseDate = 20130517000000.000000+000
BiosVendor = Default System BIOS
BiosVersion = BHZ7710H.86A.0100.2013.0517.0942
HostOSVersion = 6.1.7601
HostOSBuildString = 7601.24545.amd64fre.win7sp1_ldr_escrow.200102-1707
TargetOSBuildString = 10.0.19041.621 (vb_release_svc_prod1.201014-1758)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV =
FilterDrivers = FileInfo
UpgradeStartTime = 06/02/2021 16:39:58
UpgradeEndTime = 06/02/2021 17:01:12
UpgradeElapsedTime = 00:21:14
CV = 71hNaa5cXUaVqr4U
ReportId = bcdbdb15-7002-4375-bc9c-6febdfc0f013

DebugSetupCrash: DirectiveDebugMemoryDump - C:\$WINDOWS.~BT\Sources\Rollback\mndDBFC.diagerr.mdmp

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\$WINDOWS.~BT\Sources\Rollback\mndDBFC.diagerr.mdmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Symbol search path is: SRV*;http://symweb
Executable search path is:
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS
Machine Name:
Debug session time: Sat Feb 6 17:04:17.000 2021 (UTC + 1:00)
System Uptime: not available
Process Uptime: 0 days 0:00:04.000
..........................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(c24.c28): Access violation - code c0000005 (first/second chance not available)
ntdll!ZwGetContextThread+0xa:
00000000`76e9a47a c3 ret
0:000>
**


  •                      Exception Analysis                                   *
    



Failed calling InternetOpenUrl, GLE=12029

FAULTING_IP:
SetupPlatform_7fef32d0000!BiSpacesUpdatePhysicalDevicePath+2d
000007fe`f36c0ffd 833902 cmp dword ptr [rcx],2

EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 000007fef36c0ffd (SetupPlatform_7fef32d0000!BiSpacesUpdatePhysicalDevicePath+0x000000000000002d)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000

DEFAULT_BUCKET_ID: NULL_POINTER_READ

PROCESS_NAME: setupplatform.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - L

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - L

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000000

READ_ADDRESS: 0000000000000000

FOLLOWUP_IP:
SetupPlatform_7fef32d0000!BiSpacesUpdatePhysicalDevicePath+2d
000007fe`f36c0ffd 833902 cmp dword ptr [rcx],2

MOD_LIST: <ANALYSIS/>

FAULTING_THREAD: 0000000000000c28

PRIMARY_PROBLEM_CLASS: NULL_POINTER_READ

BUGCHECK_STR: APPLICATION_FAULT_NULL_POINTER_READ

LAST_CONTROL_TRANSFER: from 000007fef36c138b to 000007fef36c0ffd

STACK_TEXT:
00000000`001eb1a0 000007fe`f36c138b : 00000000`00000000 00000000`00000000 00000000`001eb270 00000000`0042b360 : SetupPlatform_7fef32d0000!BiSpacesUpdatePhysicalDevicePath+0x2d
00000000`001eb200 000007fe`f36c0889 : 00000000`0000014c 000007fe`0000002a 000007fe`00000000 00000000`00000003 : SetupPlatform_7fef32d0000!BiUpdateEfiEntry+0x7f
00000000`001eb2a0 000007fe`f36c0a19 : 00000000`00414840 00000000`00000000 00000000`0042b360 00000000`0000014c : SetupPlatform_7fef32d0000!BiCreateEfiEntry+0xf9
00000000`001eb300 000007fe`f36bf4a3 : 00000000`00000000 00000000`001eb3c0 00000000`00000154 00000000`001eb3c0 : SetupPlatform_7fef32d0000!BiExportBcdObjects+0x99
00000000`001eb340 000007fe`f3807c46 : 00000000`00000000 00000000`00000000 00000000`00000002 00000000`000000af : SetupPlatform_7fef32d0000!BiExportStoreToEfi+0x57
00000000`001eb380 000007fe`f380769b : 00000000`00000000 00000000`00000001 00000000`00000144 00000000`00410a40 : SetupPlatform_7fef32d0000!BiImportStoreFromFile+0x18e
00000000`001eb3f0 000007fe`f37c3b5f : 00000000`00000000 00000000`0040e5c8 00000000`0040e500 00000000`003f7a78 : SetupPlatform_7fef32d0000!BcdImportStoreWithFlags+0x4b
00000000`001eb420 000007fe`f37cc45e : 000007fe`f39c6580 00000000`003f6978 00000000`003f7a78 00000000`00000002 : SetupPlatform_7fef32d0000!OSRollbackUtils::RestoreBCDDatabase+0x167
00000000`001ebac0 000007fe`f37c7691 : 00000000`00000200 00000000`004104a8 00000000`00000047 000007fe`f39353c8 : SetupPlatform_7fef32d0000!OSRollbackService::CBootFilesRestoreCheckpoint::Rollback+0x1c9e
00000000`001ebd00 000007fe`f37c82e5 : 000007fe`f37c81dc 000007fe`f37c81dc 000007fe`f37c81dc 00000000`001ec289 : SetupPlatform_7fef32d0000!OSRollbackService::CCheckpointImpressario::ExecuteRollbackSequence+0x305
00000000`001ebde0 000007fe`f3563579 : 00000000`00410348 00000000`00000000 00000000`00000001 00000000`00000000 : SetupPlatform_7fef32d0000!OSRollbackService::CSetupRollbackService::RollbackExecuteSequence+0x151
00000000`001ebea0 000007fe`f350d963 : 000007fe`f3510845 00000000`0040ffd8 00000000`00000000 00000000`00000007 : SetupPlatform_7fef32d0000!CSetupPlatformRollback::Execute+0x79
00000000`001ebf30 000007fe`f35108f7 : 00000000`00000000 000007fe`f3510845 00000000`0040ffd8 00000000`00000000 : SetupPlatform_7fef32d0000!CSetupPlatformPrivate::RollbackOnlineCommon+0x77
00000000`001ec1e0 000007fe`f3512434 : 00000000`0040ffd8 00000000`004106d8 00000000`00000000 00000000`00410098 : SetupPlatform_7fef32d0000!CSetupPlatformPrivate::RollbackOnlineUsr+0x2db
00000000`001ec2f0 00000001`3f87394c : 00000000`00000001 00000000`00000000 00000000`00000001 00000000`00000001 : SetupPlatform_7fef32d0000!CSetupPlatformPrivate::Rollback+0x14e4
00000000`001ec5f0 00000001`3f8791a9 : 00000000`00000001 00000000`00000001 00000000`00000000 00000000`00000000 : setupplatform!wWinMain+0x20cc
00000000`001efca0 00000000`76d2556d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : setupplatform!__wmainCRTStartup+0x1c9
00000000`001efd60 00000000`76e8372d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`001efd90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d


STACK_COMMAND: ~0s; .ecxr ; kb

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: setupplatform!BiSpacesUpdatePhysicalDevicePath+2d

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: SetupPlatform_7fef32d0000

IMAGE_NAME: SetupPlatform.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 30da5e29

FAILURE_BUCKET_ID: NULL_POINTER_READ_c0000005_SetupPlatform.dll!BiSpacesUpdatePhysicalDevicePath

BUCKET_ID: X64_APPLICATION_FAULT_NULL_POINTER_READ_setupplatform!BiSpacesUpdatePhysicalDevicePath+2d

WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne/setupplatform_exe/1_60_19041_621/40b95d51/SetupPlatform_dll/1_60_19041_621/30da5e29/c0000005/003f0ffd.htm?Retriage=1

Followup: MachineOwner



lmv m ntfs
0:000> start end module name
||.
0:000> . 0 User mini dump: C:\$WINDOWS.~BT\Sources\Rollback\mndDBFC.diagerr.mdmp

Setup Operation Info follows...
Operation Name: Cleanup snapshot
Operation Started: 06/02/2021 16:42:24
Operation Ended: 06/02/2021 16:42:24
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Extract files from WIM file PathForNewOSFile, index 6 to C:\$WINDOWS.~BT\Sources\SafeOS
Operation Started: 06/02/2021 16:42:24
Operation Ended: 06/02/2021 16:42:32
Operation Time Delta: 0:00:00:08,0000000
Completed Successfully? True
Operation Name: Set safe OS boot command
Operation Started: 06/02/2021 16:42:32
Operation Ended: 06/02/2021 16:42:32
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Save config data
Operation Started: 06/02/2021 16:42:32
Operation Ended: 06/02/2021 16:42:33
Operation Time Delta: 0:00:00:01,0000000
Completed Successfully? True
Operation Name: Save boot entries for the old OS
Operation Started: 06/02/2021 16:42:33
Operation Ended: 06/02/2021 16:42:33
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Copy extra migration XMLs
Operation Started: 06/02/2021 16:43:17
Operation Ended: 06/02/2021 16:43:17
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Gather Optional Component status
Operation Started: 06/02/2021 16:43:17
Operation Ended: 06/02/2021 16:43:30
Operation Time Delta: 0:00:00:13,0000000
Completed Successfully? True
Operation Name: Gather data, scope: EVERYTHING
Operation Started: 06/02/2021 16:43:44
Operation Ended: 06/02/2021 16:47:10
Operation Time Delta: 0:00:03:26,0000000
Completed Successfully? True
Operation Name: Register sync process: SetupHost.exe with args /RollbackUser /Media /ClientId Media360 /ReportId bcdbdb15-7002-4375-bc9c-6febdfc0f013
Operation Started: 06/02/2021 16:47:55
Operation Ended: 06/02/2021 16:47:55
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Register sync process: SetupHost.exe with args /RollbackSys /Media /ClientId Media360 /ReportId bcdbdb15-7002-4375-bc9c-6febdfc0f013
Operation Started: 06/02/2021 16:47:55
Operation Ended: 06/02/2021 16:47:55
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Register sync process: SetupHost.exe with args /Success /Media /ClientId Media360 /ReportId bcdbdb15-7002-4375-bc9c-6febdfc0f013
Operation Started: 06/02/2021 16:47:55
Operation Ended: 06/02/2021 16:47:55
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Backup the recovery partition to C:\$WINDOWS.~BT\Sources\RecoveryPartitionBackup
Operation Started: 06/02/2021 16:47:55
Operation Ended: 06/02/2021 16:47:56
Operation Time Delta: 0:00:00:01,0000000
Completed Successfully? True
Operation Name: Mount WIM file C:\$WINDOWS.~BT\Sources\SafeOS\winre.wim, index 1 to C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount
Operation Started: 06/02/2021 16:47:56
Operation Ended: 06/02/2021 16:48:04
Operation Time Delta: 0:00:00:08,0000000
Completed Successfully? True
Operation Name: Enable telemetry for C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount
Operation Started: 06/02/2021 16:48:04
Operation Ended: 06/02/2021 16:48:04
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Process Drivers for Migration
Operation Started: 06/02/2021 16:48:04
Operation Ended: 06/02/2021 16:48:06
Operation Time Delta: 0:00:00:02,0000000
Completed Successfully? True
Operation Name: Process External Drivers
Operation Started: 06/02/2021 16:48:06
Operation Ended: 06/02/2021 16:48:12
Operation Time Delta: 0:00:00:06,0000000
Completed Successfully? True
Operation Name: Unmount the image C:\$WINDOWS.~BT\Sources\SafeOS\SafeOS.Mount
Operation Started: 06/02/2021 16:48:12
Operation Ended: 06/02/2021 16:48:30
Operation Time Delta: 0:00:00:18,0000000
Completed Successfully? True
Operation Name: Untag Sources Folder
Operation Started: 06/02/2021 16:49:45
Operation Ended: 06/02/2021 16:49:45
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Finalize critical boundary
Operation Started: 06/02/2021 16:49:45
Operation Ended: 06/02/2021 16:49:45
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Update Boot Code
Operation Started: 06/02/2021 16:49:45
Operation Ended: 06/02/2021 16:50:29
Operation Time Delta: 0:00:00:44,0000000
Completed Successfully? True
Operation Name: Update Boot Sector
Operation Started: 06/02/2021 16:50:29
Operation Ended: 06/02/2021 16:50:29
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Add safe OS boot entry
Operation Started: 06/02/2021 16:50:29
Operation Ended: 06/02/2021 16:50:29
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Orchestrate OS switch for NewOS with safe OS SafeOS and rollback OS ExternalRollback. DelayedSwitch: 1
Operation Started: 06/02/2021 16:50:29
Operation Ended: 06/02/2021 16:50:29
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Suspend bitlocker if needed
Operation Started: 06/02/2021 16:50:29
Operation Ended: 06/02/2021 16:50:29
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Remove System Restore checkpoints
Operation Started: 06/02/2021 16:50:29
Operation Ended: 06/02/2021 16:50:33
Operation Time Delta: 0:00:00:04,0000000
Completed Successfully? True
Operation Name: Boot WinPE
Operation Started: 06/02/2021 16:51:30
Operation Ended: 06/02/2021 16:51:30
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Prepare SafeOS for rollback
Operation Started: 06/02/2021 16:51:30
Operation Ended: 06/02/2021 16:51:30
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Set SafeOS boot entry as the default boot entry
Operation Started: 06/02/2021 16:51:30
Operation Ended: 06/02/2021 16:51:30
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Enable Page File in SafeOS
Operation Started: 06/02/2021 16:51:31
Operation Ended: 06/02/2021 16:51:32
Operation Time Delta: 0:00:00:01,0000000
Completed Successfully? True
Operation Name: Apply WIM file PathForNewOSFile, index 6 to E:\$WINDOWS.~BT\NewOS
Operation Started: 06/02/2021 16:51:32
Operation Ended: 06/02/2021 16:53:12
Operation Time Delta: 0:00:01:40,0000000
Completed Successfully? True
Operation Name: Complete new OS apply
Operation Started: 06/02/2021 16:53:12
Operation Ended: 06/02/2021 16:53:12
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Apply EAs for E:\$WINDOWS.~BT\NewOS
Operation Started: 06/02/2021 16:53:12
Operation Ended: 06/02/2021 16:53:12
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Enable telemetry for E:\$WINDOWS.~BT\NewOS
Operation Started: 06/02/2021 16:53:12
Operation Ended: 06/02/2021 16:53:12
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Apply Optional Component status
Operation Started: 06/02/2021 16:53:12
Operation Ended: 06/02/2021 16:53:52
Operation Time Delta: 0:00:00:40,0000000
Completed Successfully? True
Operation Name: Apply Drivers
Operation Started: 06/02/2021 16:53:52
Operation Ended: 06/02/2021 16:54:23
Operation Time Delta: 0:00:00:31,0000000
Completed Successfully? True
Operation Name: Apply Drivers
Operation Started: 06/02/2021 16:54:20
Operation Ended: 01/01/0001 00:00:00
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? False
Operation Name: Cleanup external drivers after installation
Operation Started: 06/02/2021 16:54:23
Operation Ended: 06/02/2021 16:54:23
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Prepare the recovery image
Operation Started: 06/02/2021 16:54:23
Operation Ended: 06/02/2021 16:55:05
Operation Time Delta: 0:00:00:42,0000000
Completed Successfully? True
Operation Name: Create file E:\$WINDOWS.~BT\NewOS\Windows\Setup\LatentAcquisition\ActionList.xml on the new system
Operation Started: 06/02/2021 16:55:05
Operation Ended: 06/02/2021 16:55:05
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Create file E:\$WINDOWS.~BT\NewOS\ProgramData\Microsoft\Windows\ClipSVC\GenuineTicket\GenuineTicket.xml on the new system
Operation Started: 06/02/2021 16:55:05
Operation Ended: 06/02/2021 16:55:05
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Set boot command %SYSTEMDRIVE%\$WINDOWS.~BT\Sources\SetupPlatform.exe /postoobe for phase DismPostOobe
Operation Started: 06/02/2021 16:55:05
Operation Ended: 06/02/2021 16:55:07
Operation Time Delta: 0:00:00:02,0000000
Completed Successfully? True
Operation Name: Set boot command %SYSTEMDRIVE%\$WINDOWS.~BT\Sources\SetupPlatform.exe /presysprep for phase DismPreSysprep
Operation Started: 06/02/2021 16:55:07
Operation Ended: 06/02/2021 16:55:08
Operation Time Delta: 0:00:00:01,0000000
Completed Successfully? True
Operation Name: Set boot command %SYSTEMDRIVE%\$WINDOWS.~BT\Sources\SetupPlatform.exe /postsysprep for phase DismPostSysprep
Operation Started: 06/02/2021 16:55:08
Operation Ended: 06/02/2021 16:55:09
Operation Time Delta: 0:00:00:01,0000000
Completed Successfully? True
Operation Name: Set boot command %SYSTEMDRIVE%\$WINDOWS.~BT\Sources\SetupPlatform.exe /preoobe for phase DismPreOobe
Operation Started: 06/02/2021 16:55:09
Operation Ended: 06/02/2021 16:55:10
Operation Time Delta: 0:00:00:01,0000000
Completed Successfully? True
Operation Name: Set boot command %SYSTEMDRIVE%\$WINDOWS.~BT\Sources\SetupPlatform.exe /onerror for phase DismOnError
Operation Started: 06/02/2021 16:55:10
Operation Ended: 06/02/2021 16:55:11
Operation Time Delta: 0:00:00:01,0000000
Completed Successfully? True
Operation Name: Set entropy for E:\$WINDOWS.~BT\NewOS
Operation Started: 06/02/2021 16:55:11
Operation Ended: 06/02/2021 16:55:11
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Complete servicing operations
Operation Started: 06/02/2021 16:55:11
Operation Ended: 06/02/2021 16:55:11
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? True
Operation Name: Migrate framework (Full)
Operation Started: 06/02/2021 16:55:11
Operation Ended: 06/02/2021 16:56:11
Operation Time Delta: 0:00:01:00,0000000
Completed Successfully? True
Operation Name: Set product key
Operation Started: 06/02/2021 16:56:11
Operation Ended: 06/02/2021 16:56:13
Operation Time Delta: 0:00:00:02,0000000
Completed Successfully? True
Operation Name: Run sysprep specialization offline on E:\$WINDOWS.~BT\NewOS
Operation Started: 06/02/2021 16:56:13
Operation Ended: 06/02/2021 16:56:23
Operation Time Delta: 0:00:00:10,0000000
Completed Successfully? True
Operation Name: Offline portion of first and oobe boot apply operations
Operation Started: 06/02/2021 16:56:23
Operation Ended: 06/02/2021 17:01:11
Operation Time Delta: 0:00:04:48,0000000
Completed Successfully? True
Operation Name: Add boot entry for E:\$WINDOWS.~BT\NewOS\WINDOWS. Locale = fr-FR
Operation Started: 06/02/2021 17:01:11
Operation Ended: 01/01/0001 00:00:00
Operation Time Delta: 0:00:00:00,0000000
Completed Successfully? False


Setup Phase Info follows...
Phase Name: Downlevel
Phase Started: 06/02/2021 16:42:24
Phase Ended: 06/02/2021 16:49:13
Phase Time Delta: 00:06:49
Completed Successfully? True
Phase Name: Downlevel
Phase Started: 06/02/2021 16:43:17
Phase Ended: 01/01/0001 00:00:00
Phase Time Delta: 00:00:00
Completed Successfully? False
Phase Name: Downlevel
Phase Started: 06/02/2021 16:47:55
Phase Ended: 01/01/0001 00:00:00
Phase Time Delta: 00:00:00
Completed Successfully? False
Phase Name: Pre-Finalize
Phase Started: 06/02/2021 16:47:55
Phase Ended: 06/02/2021 16:49:13
Phase Time Delta: 00:01:18
Completed Successfully? True
Phase Name: Downlevel
Phase Started: 06/02/2021 16:49:13
Phase Ended: 01/01/0001 00:00:00
Phase Time Delta: 00:00:00
Completed Successfully? False
Phase Name: Pre-Finalize
Phase Started: 06/02/2021 16:49:13
Phase Ended: 01/01/0001 00:00:00
Phase Time Delta: 00:00:00
Completed Successfully? False
Phase Name: Finalize
Phase Started: 06/02/2021 16:49:13
Phase Ended: 06/02/2021 16:50:33
Phase Time Delta: 00:01:20
Completed Successfully? True
Phase Name: Safe OS
Phase Started: 06/02/2021 16:51:30
Phase Ended: 01/01/0001 00:00:00
Phase Time Delta: 00:00:00
Completed Successfully? False





windows-10-general
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SSengupta-4080 avatar image
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SSengupta-4080 answered ·

Not sure if the installer is faulty.

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Well, can you please elaborate? It doesn't give me any idea how to realize my w10 installation.

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FrancoisG-0633 avatar image
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FrancoisG-0633 answered ·

I forgot to mention that the HD is a SSD. Checking it didn't find any corrupted/bad sectors...

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TeemoTang-MSFT answered ·

Download Media creation tool from Microsoft website, using this tool to complete upgrade.
https://www.microsoft.com/en-us/software-download/windows10


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FrancoisG-0633 answered ·

Thanks for your reply, but as I said in my first post, I always used the Media Creation Tool from the link you specified. I tried both Local HD upgrade, and USB Key upgrade.
Both failed with the mentioned error.

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TeemoTang-MSFT answered ·

I am afraid that you need to backup your important data in advance and clean install.

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FrancoisG-0633 answered ·

Wow! ten years of daily work, and hundred softwares installed! :(((((

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FrancoisG-0633 answered ·

I'm a computer geek, so even a difficult way to succeed will do it.

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TeemoTang-MSFT answered ·

Ok, I understand your inconvenience.
However, if we want to upgrade our ten-years-work machine’s system from a low version to the latest version, thing does will be difficult.
I know you’re an experienced computer engineer, but this issue is equal to everyone, if we tried all methods and failed, clean install is the final way that we have to accept.

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JuanSobrado-3258 answered ·

Hello @FrancoisG-0633

Check the your HDD is running latest firmware from vendor.
Do you have special storage config? How many partitions are configured in machine?
Do you use third party encryption software?
Did you make sure rest of hardware drivers is up to date before upgrade?

Regards,

Juan S.

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FrancoisG-0633 answered ·

Hi Juan,
HDD SSD Kingston with latest firmware
I do have 2 other SSD on this computer. One with data only, the other one with Ubuntu that I may boot from the BIOS Boot selection manually.
But current first boot partition is UEFI Windows, so there should not be issue about it.
All other hardwares are disconnected before upgrading, and they all have latest drivers/firmwares.
I also do a clean boot before upgrading (disable all startup softwares, and non-windows services).
I tried again this morning, and as usual, it stops at 27% when installing updates (this is a blue screen with white letters, after first reboot, with the rotating little dots circle), and reverts to W7.
I have all logs available, so if you want to study them, please ask me what you want...

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