question

Sam-9372 avatar image
6 Votes"
Sam-9372 asked EduardoRecuero-1295 answered

WSUS update errors since 2021-02-04 06:56:44.560 UTC

My WSUS synchronisations have failed over the last week.
Windows server 2008 R2 Enterprise

WSUS error: Unable to resolve the specified upstream server name

Details:

WebException: The request failed with HTTP status 404: Not Found.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.UpdateServices.ServerSyncWebServices.ServerSync.ServerSyncProxy.GetAuthConfig()
at Microsoft.UpdateServices.ServerSync.ServerSyncLib.InternetGetServerAuthConfig(ServerSyncProxy proxy, WebServiceCommunicationHelper webServiceHelper)
at Microsoft.UpdateServices.ServerSync.ServerSyncLib.Authenticate(AuthorizationManager authorizationManager, Boolean checkExpiration, ServerSyncProxy proxy, Cookie cookie, WebServiceCommunicationHelper webServiceHelper)
at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.SyncConfigUpdatesFromUSS()
at Microsoft.UpdateServices.ServerSync.CatalogSyncAgentCore.ExecuteSyncProtocol(Boolean allowRedirect)

In the SoftwareDistribution.log:

2021-02-04 06:56:44.029 UTC Info w3wp.65 AuthorizationManager.GetUpstreamServerUriHeader Found config says USS is MU site
2021-02-04 06:56:44.154 UTC Info WsusService.19 SusService.ValidateServerCertificate CheckValidationResult Succeeds: CertOK
2021-02-04 06:56:44.154 UTC Info WsusService.19 ServerCertificateValidator.IsHostAllowedException Requested host: sws1.update.microsoft.com
2021-02-04 06:56:44.154 UTC Info WsusService.19 ServerCertificateValidator.VerifyServerCertificate SSL validation succeeded.
2021-02-04 06:56:44.560 UTC Warning WsusService.19 WebServiceCommunicationHelper.ProcessWebServiceProxyException ProcessWebServiceProxyException found Exception was WebException. Action: Retry. Exception Details: System.Net.WebException: The request failed with HTTP status 404: Not Found.
at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
at Microsoft.UpdateServices.ServerSyncWebServices.ServerSync.ServerSyncProxy.GetAuthConfig()
at Microsoft.UpdateServices.ServerSync.ServerSyncLib.InternetGetServerAuthConfig(ServerSyncProxy proxy, WebServiceCommunicationHelper webServiceHelper)

(I feel that this server has had all the relevant patches applied, but I am going back to make doubly sure KB4484071 is done. In any case, the SSL looks to not be the problem?)

windows-server-update-services
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

EduardoRecuero-1295 avatar image
0 Votes"
EduardoRecuero-1295 answered

Hi all,
It seems to be fixed by Microsoft.
No actions required from our side and updates are downloading now.

Regards.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

RitaHu-MSFT avatar image
0 Votes"
RitaHu-MSFT answered RitaHu-MSFT edited

Hello Sam,

Thanks for your posting on Q&A.

According to this link, please help to confirm whether the KB4039929 or a later-version update package has been installed on the WSUS Server or not. If not, we could try to install the update first to see whether this issue will be resolved or not.

In addition, the Windows Server 2008R2 Enterprise has already out of support. In order to get the better support, it is recommended to upgrade to the last version.

Thanks for your time and have a nice day.

Regards,
Rita


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Sam-9372 avatar image
0 Votes"
Sam-9372 answered

Thanks RitaHu-MSFT.
The download links for those updates do not work.
http://download.microsoft.com/download/5/3/C/53CD6658-E03C-47AD-80B0-25F85C25644F/WSUS-KB4039929-x86.exe
"404 - file not found"

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

RitaHu-MSFT avatar image
0 Votes"
RitaHu-MSFT answered

Hi Sam,

Thanks for your response.

I'm sorry that the above step isn't helpful. In my opinion, the Windows Server 2008R2 is out of support.
Reference picture:
65693-1.png

In order to get the better support, it is recommended to upgrade to the last version.

Thanks for your understanding and cooperation.

Regards,
Rita


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


1.png (41.3 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

vandreytrindade avatar image
0 Votes"
vandreytrindade answered vandreytrindade commented

Hi,

My WSUS (Windows Server 2008 SP2) stopped as well.
I've tried to configure the system proxy by using the command line:
netsh winhttp set proxy proxy-server="proxyserver:port"

But it still returns error 404.
Monitoring using SQUID, it shows that it tries to connect and succeeds:

1612900915.143 152 <server_IP> TCP_MISS/302 525 GET http://go.microsoft.com/fwlink/?LinkId=259163&clcid=0x409?2129202154 - HIER_DIRECT/23.5.36.103 -
1612900915.163 18 <server_IP> TCP_MISS/200 17644 GET http://ds.download.windowsupdate.com/v10/1/wsus/redir/wsusredir.cab - HIER_DIRECT/13.107.4.50 application/vnd.ms-cab-compressed
1612900916.952 21 <server_IP> TCP_MISS/304 369 GET http://ctldl.windowsupdate.com/msdownload/update/v3/static/trustedr/en/disallowedcertstl.cab?074e1fd67432a022 - HIER_DIRECT/179.183.31.153 application/vnd.ms-cab-compressed

Have tried to use it without a proxy server.

I know that Windows Server 2008 is out of support, but I'm no asking about the operating system.
If there is a link saying that Microsoft removed WSUS used on not supported operational systems from accepting connections, I appreciate.

Have you find a fix?

· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi vandreytrindade,

There is no such link to indicate that the WSUS role was removed and not supported on the Windows Server 2008R2. But the lifecycle of the Windows Server 2008/2008R2 is end(five years Mainstream Support followed by five years Extended Support). In order to get the better support, it is recommended to upgrade to the last version.
https://docs.microsoft.com/en-us/windows-server/upgrade/upgrade-2008r2-to-2012r2

Also, I will try my best to consult the product team to see whether there are any comments, not guarantee.

Thanks for your understanding and cooperation.

Regards,
Rita

0 Votes 0 ·

Hi @RitaHu-MSFT

I appreciate your help.
All we need is an official statement from Microsoft so we could warn our organizations about it.
Most times we can't update to newer versions because we don't make decisions.

0 Votes 0 ·
EduardoRecuero-1295 avatar image
1 Vote"
EduardoRecuero-1295 answered

Hi everybody,
I have the same issue and it seems that more people with other versions too (https://docs.microsoft.com/en-us/answers/questions/262172/wsus-sync-failure.html?page=2&pageSize=10&sort=oldest).
I'm looking for a possible solution, but I can't find it.
If you find a workaround, I would appreciate you if you share the info.

Thank you so much.
Regards.
Edu

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.