Graph Explorer reports 'PresenceUnknown' but I'm Available in Teams

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CharlesBrereton-6112 asked · Feb 10 at 02:05 PM

Graph Explorer reports 'PresenceUnknown' but I'm Available in Teams

When using the Microsoft Graph Explorer to try out various Graph API functions, I find that my Presence is being incorrectly reported. The same issue occurs if I look for my manager's presence (having first obtained his id by searching his UPN). I'm logged into Teams desktop client and I am Available, but Graph explorer reports as follows:

Query: GET https://graph.microsoft.com/v1.0/users/me/presence

Response: OK - 200 - 249ms

JSON :

    {
         "@odata.context": "https://graph.microsoft.com/v1.0/$metadata#users('me')/presence/$entity",
         "id": "me",
         "availability": "PresenceUnknown",
         "activity": "PresenceUnknown"
     }

Any suggestions welcome!

Thanks

office-teams-app-dev microsoft-graph-users microsoft-graph-explorer

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Deva-MSFT · Feb 11 at 06:34 PM

Adding right tags/teams to assist!!

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Deva-MSFT Deva-MSFT · Feb 11 at 06:39 PM

How consistently you can repro the issue?

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Answer 1 · 2021-02-11T18:39:14.3Z

Deva-MSFT answered · Feb 11 at 06:39 PM

Ok, I tried repro the issue for a given user at my end. But i failed to repro the issue.
Refer the snapshot:

image.png (25.3 KiB)

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Answer 2 · 2021-02-15T09:51:06.763Z

CharlesBrereton-6112 answered · Feb 15 at 09:51 AM

Hi @Deva-MSFT,

thanks for your answer - unfortunately it's not consistent - I checked this morning and I can see that I am now Available. However, I can't read my manager's presence -

https://graph.microsoft.com/v1.0/users/{guid string} - I can see my manager's infornation
https://graph.microsoft.com/v1.0/users/{guid string}.presence - Not Found - 404 - 121ms and:

"error": { "code": "UnknownError", "message": "", "innerError": { "date": "2021-02-15T09:43:49", "request-id": "{hex string}", "client-request-id": "{hex string}" } }

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Answer 3 · 2021-02-15T09:51:56.353Z

CharlesBrereton-6112 answered · Feb 15 at 09:51 AM

sorry the presence query should read :

https://graph.microsoft.com/v1.0/users/{manager's guid string}/presence

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RamaMohanaCharyAkavarapu-4424 · Feb 19 at 12:24 PM

Hi @CharlesBrereton-6112,

We are unable to repro the issue from our end, could you please check the permissions and try again.

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Answer 4 · 2021-02-20T21:44:01.397Z

CharlesBrereton-6112 answered · Feb 20 at 09:44 PM

Thanks for your reply - is there something that my Office 365 admin support staff should be looking at, perhaps some programmatic access is disabled?

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RamaMohanaCharyAkavarapu-4424 · Mar 02 at 10:29 AM

Hi @CharlesBrereton-6112,

Just would like to know the issue still persists.

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Answer 5 · 2021-03-02T13:49:39.58Z

CharlesBrereton-6112 answered · Mar 02 at 01:49 PM

Hello Rama,

found that the query syntax was wrong - I had enclosed my manager's GUID string in curly brackets but it should just be between the two '/ ' characters i.e.

https://graph.microsoft.com/v1.0/users/<guid>/presence

thanks

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Answer 6 · 2021-03-02T14:31:11.623Z

RamaMohanaCharyAkavarapu-4424 answered · Mar 02 at 02:31 PM

Hi @CharlesBrereton-6112,

Glad to hear that your issue got fixed.

Please feel free to contact us for any further queries.

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