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JulieNorico-2602 avatar image
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JulieNorico-2602 asked karenpayneoregon commented

How do i fix the following error?

hi,

I have set up Microsoft forms to submit to distribution list, i have it set up to go to my email for now while i test it. i tested it a few times and it seemed to have worked however when I had someone on my team submit a form and I received the following error below.

You are not authorized to send mail on behalf of the specified sending account.
clientRequestId: 9e780539-2104-44b6-b165-5ec5ead52ab8
serviceRequestId: 07992a34-70c7-4128-b180-b758493ca167

windows-forms
· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Sounds like the "someone" does not have proper permissions to the shared mailbox

https://docs.microsoft.com/en-us/exchange/collaboration-exo/shared-mailboxes#which-permissions-should-you-use

So this would mean an admin needs to verify this and change permissions as needed.

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