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GodelChen-3860 avatar image
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GodelChen-3860 asked ·

Cannot remove corporate domain from my subscrition - cannot kill the account or remove subscription

My old Azure account is godelchen@tahohocomtw.onmicrosoft.com which use tahoho.com.tw as alias, however, i would like to use this corporate domain name on my another paid account, which is godel.chen@tahotw.onmicrosoft.com, and already verified the Domain ownership, however, Domain removed failed.

Error message shows it found dependencies of this domain to two emails and two alias, i cannot find those emails and alias, neither can i cancel the subscription, now stucked.

Would you please kindly help me to remove the old godelchen@tahohocomtw.onmicrosoft.com and release the corporate domain name tahoho.com.tw, so i can use it on godel.chen@tahotw.onmicrosoft.com?

Many thanks in advance.

azure-active-directory
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amanpreetsingh-msft avatar image
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amanpreetsingh-msft answered ·

@GodelChen-3860 You can use below commands to identify the users who are using tahoho.com.tw domain name.

  1. Run Connect-AzureAD and sign-in using Global Administrator account. Then run below commands:

  2. Get-AzureADUser | Where-Object {$_.UserPrincipalName -like "*tahoho.com.tw"}

  3. Get-AzureADUser | Where-Object {$_.mail -like "*tahoho.com.tw"}

  4. Get-AzureADUser | Where-Object {$_.ProxyAddresses -like "*tahoho.com.tw"}

You can run Get-AzureADGroup with above filters to find the groups which are using tahoho.com.tw domain name in the mail or proxyaddresses attributes as well. You can update or remove the users/groups that are using the verified domain and try to remove verified domain using below cmdlet:

  1. Run Connect-MsolService and sign-in using Global Admin account. Then run below command:

  2. Remove-MsolDomain -DomainName "tahoho.com.tw" -Force

If you still face any issues, try removing the verified domain from portal.office.com as it provides more error details than Azure Portal.


Please do not forget to "Accept the answer" wherever the information provided helps you to help others in the community.

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GodelChen-3860 avatar image
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GodelChen-3860 answered ·

I cannot run, all failed.

Get-AzureADUser | Where-Object {$_.UserPrincipalName -like "*tahoho.com.tw"}

Get-AzureADUser | Where-Object {$_.mail -like "*tahoho.com.tw"}

Get-AzureADUser | Where-Object {$_.ProxyAddresses -like "*tahoho.com.tw"}

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GodelChen-3860 avatar image
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GodelChen-3860 answered ·

Can you just delete this account for me??

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GodelChen-3860 answered ·

Spend huge hours on this simple delete domain stuff, so worn out.

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GodelChen-3860 answered ·

I know which email but just cannot delete them.

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GodelChen-3860 avatar image
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GodelChen-3860 answered ·

i cannot stop "Azure AD connect" enabled, even i uninstalled Azure AD connect on my AD server.

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GodelChen-3860 avatar image
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GodelChen-3860 answered ·

When i tried to delete those emails, it just showed it's synced cannot be deleted, cannot be deleted....going crazy soon.

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GodelChen-3860 avatar image
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GodelChen-3860 answered ·

Kill it please, Tenant ID 0ea9a1e9-28a1-4a61-9a5b-8b9f0e6a9876

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amanpreetsingh-msft avatar image
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amanpreetsingh-msft answered ·

@GodelChen-3860 If you want to Microsoft to delete this tenant, you need to open a support case using same subscription and provide required details to prove your ownership on the tenant. Our Data Protection team will review that and then proceed with deletion.

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