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KevinS-5204 avatar image
8 Votes"
KevinS-5204 asked dborchert-4804 answered

KB4601318 fails to update, fails at 24% Windows Server 2016

Hello,

I have 3 virtual servers that have this exact same issue where when I try to update KB4601318, it stalls at 24%. The servers are 2016 servers, I have disabled anti-virus, I have rebooted, followed instructions on this blog, added RAM and enabled and disabled firewall. I have updated 15 other servers in my environment successfully, running the same antivirus software, same kind of setup. The servers all have 2 or 4 processors, 8 GB or 16 GB of RAM and at least 200+ GB of available disk space. No errors in the event viewer that I can see.

I've let the update run on these machines for 2 hours and what happens is that it will install KB890830 and KB4601392 on all of these machines but not KB4601318 on any of them. It gets stuck at 24% and then eventually stops and reads "KB4601318 is available" "Updates are ready" and Download button is enabled. If I click it, it goes through the exact same cycle where it stalls at 24% again.

Any assistance would be appreciated.

windows-server-2016
· 3
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Same situation here, setting up brand new AD environment, ESXi... Both DC and term server both stuck at 24% since yesterday... New servers, no past issues, confused on this as well.

3 Votes 3 ·

Both an older 2016 Hyper-V VM and brand new 2016 Hyper-V VM unable to complete updates! Hope this is fixed soon. I doubt a server with no updates will last for long!

Brandon.

0 Votes 0 ·

So if we've already downloaded and installed the SSU we will need to install the CU using the workaround? Or should we wait until a fix is available?

0 Votes 0 ·
akbaraji-8160 avatar image
3 Votes"
akbaraji-8160 answered ZabagaRobertKingofPrussia-5177 commented

I have the same problem too, just fresh install windows server 2016 and when install windows update kb 4601318 stuck at 24%

· 1
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I could see if this was a 1-off issue with a server, working through it using the typical WSUS fix steps...I've been managing & maintaining WSUS and updates for probably 15yrs. But when such a high number of machines can't process this single update, and its not just a single organization.....Microsoft needs to release a fixed version of this KB.

2 Votes 2 ·
StasysStankevicius-6771 avatar image
3 Votes"
StasysStankevicius-6771 answered KevinS-5204 commented

Something definitely wrong with update package.

Based on WER logs TiWorker.exe simply crashing (look for logs in C:\ProgramData\Microsoft\Windows\WER). So I believe that worker cannot extract update package or cannot deal with similar issue...

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Okay, that's pretty interesting. So, I found that I have 5 AppCrash_TiWorker folders created there, I'm assuming one for each time I've tried to run this update on this server I've been testing with.

2 Votes 2 ·
michalbartak avatar image
2 Votes"
michalbartak answered

For your information, this was a known issue which should have been fixed already by this KB: https://support.microsoft.com/cs-cz/topic/security-update-for-secure-boot-dbx-january-12-2021-f08c6b00-a850-e595-6147-d0c32ead81e2. I checked and on the clean server install I did a few days ago, this is actually the KB I installed before this bug appear on my server.

Source: https://docs.microsoft.com/en-us/windows/release-health/status-windows-10-1607-and-windows-server-2016#392msgdesc

So I assume the fix did not work. Let's hope this is going to be fixed.

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JellisonDonna-8790 avatar image
1 Vote"
JellisonDonna-8790 answered nickperf commented

So is this a issue with 2016 in general or just Azure 2016 servers

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This issue is with Windows 2016 in general.

1 Vote 1 ·

On-prem too.

1 Vote 1 ·

General.. we found this across AWS, On-Prem and Azure

0 Votes 0 ·
EYSFilm-8459 avatar image
1 Vote"
EYSFilm-8459 answered

Add another couple system to the count of having this issue. Trying to update 2 different VM servers with 2016 and stalls at 24% all the time too.

Hopefully MS resolved this issue soon.

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ronniewang-8910 avatar image
0 Votes"
ronniewang-8910 answered

Dear all, I also encountered this issue. Then tried to reset the windows update. stop bits wuauserv and rename the softwaredistribution folder.
And install the update manually. I tried again and again. Finally, the update has installed.
However, after check update again, the server misses another ssu update. It was also stuck around 24%.
So what makes this issue? Is it mean I have to reset and manually install for every update currently?

By the way, we have 3 dev servers that always keep stop. When I start the VM in Azure, the updates have installed automatically without any delay.

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JimSym-4255 avatar image
1 Vote"
JimSym-4255 answered

KB4601392 SSU for server 2016 appears to have been withdrawn. At least it has disappeared from WSUS updates needing approval, and a machine that updates from Microsoft that was showing it to be installed now does not show it. ??? The web page for the update is now page not found.

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JackJack-3528 avatar image
3 Votes"
JackJack-3528 answered
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JimSym-4255 avatar image
0 Votes"
JimSym-4255 answered

@JackJack-3528

Thanks for the confirmation. I guessed it was the SSU that was causing the cum update for Server 2016 to stall.

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RAKKABISAID-9518 avatar image
2 Votes"
RAKKABISAID-9518 answered

This a know issue due to SSU of this month, Microsoft has remove SSU from his catalog due to this issue:
https://support.microsoft.com/en-us/topic/february-9-2021-kb4601318-os-build-14393-4225-c5e3de6c-e3e6-ffb5-6197-48b9ce16446e

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