question

AntonioMedeiros-9611 avatar image
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AntonioMedeiros-9611 asked ·

Remote Desktop Crashing

It just crashes when I try to enter a server address, here is the crash report...please help.

Version=1
EventType=InPageError
EventTime=132546285868847188
ReportType=2
Consent=1
UploadTime=132546285871933838
ReportStatus=268435456
ReportIdentifier=08366d18-ea3a-4d5c-91a7-08158182b5dd
IntegratorReportIdentifier=fb802a6a-0d09-4801-b967-75e5f0cc720b
Wow64Host=34404
NsAppName=mstsc.exe
OriginalFilename=mstsc.exe
AppSessionGuid=00004490-000b-0022-2056-210b25e6d601
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!0000d73287d30a9a71bfc221edd101c7def28459ba0c!mstsc.exe
TargetAppVer=2059//08//06:20:04:38!181459!mstsc.exe
BootId=4294967295
ServiceSplit=3626107064
TargetAsId=7420
UserImpactVector=269484304
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=c25b4924202b365523379c47914ccfc8
Response.BucketTable=5
Response.LegacyBucketId=271011235
Response.type=4
Sig[0].Name=Error Status Code
Sig[0].Value=c0000242
Sig[1].Name=Faulting Media Type
Sig[1].Value=00000003
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18363.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=d385
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=d38566ca9b9375fcbc838cd7cb8dd0fa
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=e878
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=e8786acee638109f840a09e3e59eecee
UI[2]=C:\WINDOWS\system32\mstsc.exe
UI[3]=Remote Desktop Connection has stopped working
UI[4]=Windows can check online for a solution to the problem.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\WINDOWS\system32\mstsc.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\ADVAPI32.dll
LoadedModule[5]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[6]=C:\WINDOWS\System32\sechost.dll
LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[8]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[9]=C:\WINDOWS\System32\win32u.dll
LoadedModule[10]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[11]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[12]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[13]=C:\WINDOWS\System32\USER32.dll
LoadedModule[14]=C:\WINDOWS\System32\ole32.dll
LoadedModule[15]=C:\WINDOWS\System32\combase.dll
LoadedModule[16]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[17]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[18]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[19]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[20]=C:\WINDOWS\System32\shcore.dll
LoadedModule[21]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[22]=C:\WINDOWS\System32\profapi.dll
LoadedModule[23]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[24]=C:\WINDOWS\System32\UMPDC.dll
LoadedModule[25]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[26]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[27]=C:\WINDOWS\System32\cryptsp.dll
LoadedModule[28]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[29]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[30]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.18362.1256_none_9e7e379be45e40e2\COMCTL32.dll
LoadedModule[31]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[32]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[33]=C:\WINDOWS\system32\WINHTTP.dll
LoadedModule[34]=C:\WINDOWS\system32\Secur32.dll
LoadedModule[35]=C:\WINDOWS\system32\credui.dll
LoadedModule[36]=C:\WINDOWS\system32\CRYPTUI.dll
LoadedModule[37]=C:\WINDOWS\system32\NETAPI32.dll
LoadedModule[38]=C:\WINDOWS\system32\WININET.dll
LoadedModule[39]=C:\WINDOWS\system32\WINMM.dll
LoadedModule[40]=C:\WINDOWS\System32\bcrypt.dll
LoadedModule[41]=C:\WINDOWS\system32\ktmw32.dll
LoadedModule[42]=C:\WINDOWS\system32\IPHLPAPI.DLL
LoadedModule[43]=C:\WINDOWS\system32\WINMMBASE.dll
LoadedModule[44]=C:\WINDOWS\system32\CRYPTBASE.DLL
LoadedModule[45]=C:\WINDOWS\system32\SSPICLI.DLL
LoadedModule[46]=C:\WINDOWS\system32\WKSCLI.DLL
LoadedModule[47]=C:\WINDOWS\system32\NETUTILS.DLL
LoadedModule[48]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[49]=C:\WINDOWS\system32\uxtheme.dll
LoadedModule[50]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[51]=C:\WINDOWS\system32\PROPSYS.dll
LoadedModule[52]=C:\WINDOWS\system32\credssp.dll
LoadedModule[53]=C:\WINDOWS\system32\NTASN1.dll
LoadedModule[54]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[55]=C:\WINDOWS\system32\mstscax.dll
LoadedModule[56]=C:\WINDOWS\System32\setupapi.dll
LoadedModule[57]=C:\WINDOWS\system32\d2d1.dll
LoadedModule[58]=C:\WINDOWS\system32\MSACM32.dll
LoadedModule[59]=C:\WINDOWS\system32\DWrite.dll
LoadedModule[60]=C:\WINDOWS\system32\dwmapi.dll
LoadedModule[61]=C:\WINDOWS\system32\pdh.dll
LoadedModule[62]=C:\WINDOWS\system32\VERSION.dll
LoadedModule[63]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[64]=C:\WINDOWS\system32\ncrypt.dll
LoadedModule[65]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[66]=C:\WINDOWS\SYSTEM32\dxcore.dll
LoadedModule[67]=C:\WINDOWS\system32\Mf.dll
LoadedModule[68]=C:\WINDOWS\system32\Mfplat.dll
LoadedModule[69]=C:\WINDOWS\system32\RTWorkQ.DLL
LoadedModule[70]=C:\WINDOWS\system32\Mfreadwrite.dll
LoadedModule[71]=C:\WINDOWS\system32\MFCORE.DLL
LoadedModule[72]=C:\WINDOWS\system32\ksuser.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\atlthunk.dll
LoadedModule[74]=C:\WINDOWS\system32\explorerframe.dll
LoadedModule[75]=C:\WINDOWS\System32\TextInputFramework.dll
LoadedModule[76]=C:\WINDOWS\System32\CoreUIComponents.dll
LoadedModule[77]=C:\WINDOWS\System32\CoreMessaging.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[79]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[80]=C:\WINDOWS\System32\iertutil.dll
LoadedModule[81]=C:\WINDOWS\system32\DEVOBJ.dll
LoadedModule[82]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[83]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[84]=C:\Windows\System32\MSAudDecMFT.dll
LoadedModule[85]=C:\Windows\System32\mfperfhelper.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18363
OsInfo[3].Key=ubr
OsInfo[3].Value=1256
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=39
OsInfo[8].Key=sku
OsInfo[8].Value=101
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=768
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=253884
OsInfo[15].Key=osinsty
OsInfo[15].Value=1
OsInfo[16].Key=iever
OsInfo[16].Value=11.1198.18362.0-11.0.220
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=8076
OsInfo[19].Key=svolsz
OsInfo[19].Value=930
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.1256.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[30].Value=AC2B20AB-6186-4267-8D55-4B3CA35197D1.1
OsInfo[31].Key=edition
OsInfo[31].Value=Core
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[33].Value=RS:651D
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=InPageError
AppName=Remote Desktop Connection
AppPath=C:\WINDOWS\system32\mstsc.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=4085EC071D0A0CD854A00ECDB0E1AC37
MetadataHash=942844858

windows-remote-desktop-client
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Hi,

Is there any update?

Please click Accept Answer if any of above reply is helpful. It would make this reply to the top and easier to be found for other people who has the similar problem.

Best Regards,
Eve Wang

0 Votes 0 ·

1 Answer

JiaYou-MSFT avatar image
0 Votes"
JiaYou-MSFT answered ·

HI
0.can you enter winver in command prompt on win10 computer and remote pc then look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

1.
Sig[0].Name=Error Status Code
Sig[0].Value=c0000242
0xc0000242means
STATUS_BAD_COMPRESSION_BUFFER
The specified buffer contains ill-formed data.


Sig[1].Name=Faulting Media Type
Sig[1].Value=00000003
00000003means
ERROR_PATH_NOT_FOUND
The system cannot find the path specified.

2.Please do a clean boot (refer to windows 10 steps) mode on both local win10 and remote server first then check if the same issue happen ?
How to perform a clean boot in Windows
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

3.when you rdp crash issue happen ?
did it happen on when we double click "mstsc"application ?
or after we open remote session on remote server successfully ?

4.if your mstsc application crash,you can try to create crash dump by using below method.
we need windbg to anlyze this dump file.

66669-3.png



windbg download
https://docs.microsoft.com/en-us/windows-hardware/drivers/debugger/debugger-download-tools


3.png (29.9 KiB)
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