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raharjo asked CandyLuo-MSFT commented

After Upgrade Trend Micro form Officescan XG to Apex One NPS is not working

Helo

My Name is Joe, i have a trouble when i upgrading trend micro av, in server AD,
my server AD is also as a SSO using NPS connect to cisco WLC, but after i Upgrade the AV server (form officescan XG to Apex One) the user/sso logon cannot logon on the wifi, is there any you gus experience as mind? thanks before.

windows-server-securitywindows-server-infrastructure
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You should contact your AV vendors for further assistance. They have better konwledge in their products.

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raharjo answered CandyLuo-MSFT commented

Hi Crypt32, thanks for the advice

But event i remove/uninstall the AV, the NPS still not working. its say error in the log, event id 6273,

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Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

What's the exact error code with event id 6273? Please post the exact error code for us to identify the problem.

For event ID 6273 , you can refer to the following article:

Event ID 6273 — NPS Authentication Status

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Just want to confirm the current situations.

Please feel free to let us know if you need further assistance.

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