Teams Auto Attendant - Set Business Hours resets to default without being cleared

Question

We have built an auto-attendant which has differing business hours depending on the day of the week.
If we need to go back into the auto-attendant to make changes, the hours are set back to default and all changes are lost.
How do we prevent this?

Answer 1

@Carol Cartwright ,

Does this issue persist all the time? Or what changes do you do before happened?

Could any other admins change the settings of Auto Attendant properly?

I try to modify the auto attendant settings in my lab and found that if I make any changes, business hours will be reset to default. A workaround is to reenter the Business hours when you change other settings in auto attendant.

We will work on this problem and any update I will share with you here.

---

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.