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lalajee avatar image
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lalajee asked FionaYan-MSFT answered

Laptop getting stuck on dell logo after the Feature Update

When we upgraded the machine from 1809 to 1909 it upgrading the machine but on the last reboot machine get stuck on dell logo and it doesn't do anything until you force reboot few times.

Machin only getting stuck on dell logo if the machine is on VPN if the machine is the local network it works fine

Once login to machine you can see that machine was upgraded successfully.

All machines are being upgraded from sccm using Windows 10 Service Plan.

windows-10-generalmem-cm-generalwindows-10-setupmem-cm-osd
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What VPN are you using?
Are you using Windows default VPN or third-party solution?
Check event viewer and see if there is any log related to this problem?

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SSengupta-4080 avatar image
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SSengupta-4080 answered

Open Device Manager
Find Network Adapters
Uninstall WAN Miniport (IP), WAN Miniport(IPv6) and WAN Miniport (PPTP).
Click Action > Scan for hardware changes
The adapters you just uninstalled should come back
Reboot and recheck.

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FionaYan-MSFT avatar image
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FionaYan-MSFT answered

@lalajee

Thank you for posting in Microsoft Q&A forum.

Machine only getting stuck on dell logo if the machine is on VPN if the machine is the local network it works fine.

1.Since we go to the full OS, for trouble shooting this issue, did we check the WindowsUpdate.log and event viewer on our client side to see if there is any error in these logs?

2.Based on my understanding, VPN requires the connection to the internal environment. With the VPN environment, we need to add the IP range of the VPN clients as a boundary to Configuration Manager may like the image below:
68029-vpn-boundary.png
For more details, please refer to this helpful blog.

Have a good day!

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vpn-boundary.png (10.2 KiB)
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