Office js API to save the document attribute is sometimes not working in Word Add-in(Microsoft Edge base)

We create word addin software, and use the following code in our service.

Office.context.document.settings.set(name, value);
Office.context.document.settings.saveAsync

reference: https://docs.microsoft.com/en-us/javascript/api/office/office.settings?view=word-js-preview#saveasync-options--callback-

One day I noticed that the process is continuing all the time (even if I wait for 1 minutes).
And We can't see any exceptions.

Here is the environment.
Mozilla/5.0 (Windows NT 10.0; Win64; x64; WebView/3.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363

The problem has not occurred in the following environment.
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_4) AppleWebKit/605.1.15 (KHTML, like Gecko)

If you know the reason of it, please tell me the reason.
Or please teach how to research the problem.

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ajkuma-MSFT · May 19, 2020 at 08:41 PM

Thanks for posting the question. For a specialized assistance on this question, kindly just re-post the question on -https://social.msdn.microsoft.com/Forums/en-US/home?forum=worddev
Kindly check this URL - https://docs.microsoft.com/en-us/answers/products/ for supported products/services on Microsoft Q&A.

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