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vikramghotra-6633 avatar image
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vikramghotra-6633 asked ·

all icons are white after upgrade to windows server 2016

I did an inplace upgrade for 4 servers from windows 2012r2 datacenter edition to 2016 datacenter edition, all icons are white after upgrade to windows server 2016

already followed https://social.msdn.microsoft.com/Forums/en-US/647a03f2-d100-4c11-bfcf-1eb0f5a3a42e/white-start-menu-icons-after-upgrade-from-2012r2-gt-2019-and-2012-gt-2016?forum=ws2019 but it did not help

windows-server-2016windows-server-migration
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@vikramghotra-6633
Hi,

Just checking in to see if the information provided was helpful.

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DSPatrick avatar image
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DSPatrick answered ·

In-place upgrades are risky and never recommended. Better to clean install the operating system then migrates roles over to it. You can check here and with manufacturer about support for the operating system you plan to install.
https://www.windowsservercatalog.com/

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Hi Patrick, thanks a lot for your reply, we have done many in-place upgrades from 2008r2 to 2012r2 without any issues. but this time from 2012r2 to 2016, though the upgrade is successful and everything is working fine, but the icons are all white -- please help how can i solve this, already tried some article but they did not work

67735-icon-error.jpg


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icon-error.jpg (42.4 KiB)
DSPatrick avatar image
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DSPatrick answered ·

Might try restoring the image, then try the upgrade again if a clean install is not possible.


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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered ·

@vikramghotra-6633
Hi,
Are the shortcuts still functioning and opening the intended programs?
Temporally switching the icon around and setting it back as the default one may helpful.

Hope above information can help you.

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hi Jenny, yes I am able to open all icons without any issues and icons are visible in the programdata folder as well, but in the start menu i am not able to see any icons68019-icon-error.jpg


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icon-error.jpg (42.4 KiB)

Hi,
Try to rebuild a corrupted icon cache:
http://woshub.com/how-to-rebuild-corrupted-icon-cache-in-windows-10/
Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

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