question

RasmusRasmusson-3904 avatar image
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RasmusRasmusson-3904 asked Jeff-2958 commented

Failed to update tenant branding

I cannot update the tenant branding under Azure Active Directory > Company branding.
I have previously created a unique brand, which is now called "Default" under Locale. I can upload new files, but when I save I get the error message "Failed to update tenant branding".
I tried adding another language, but it showed the same fail message.
When I only have one language, I can't seem to remove it (delete button is inactive).
I don't want to have to pay $29 to get Azure support for what is likely a bug (or poorly designed UX).
Anyone with a solution?

azure-active-directory
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Hi @RasmusRasmusson-3904 , did this occur after you tried to add something new? This can occur when you add an image that is incorrectly sized. Also, no worries about the support request. If needed I can get you a free ticket. Please let me know and I can help you further.

Best,
James

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I updated the page a few years ago, and haven't touched it since. Now I can't even edit it, so I don't' think it's related to incorrect image size.
What do you suggest I do?

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JamesHamil-MSFT avatar image
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JamesHamil-MSFT answered

Hi @RasmusRasmusson-3904 , please send an email to azcommunity@microsoft.com with subject "ATTN: James Hamil" and your subscription ID and I can set you up with a free support ticket.

Best,
James

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I sent an email to your address. Please check.

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Hi @RasmusRasmusson-3904 , I don't think we received the email. Would you mind sending it again please?

Thank you,
James

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Strange. I checked and it was sent on Saturday 20th. I just sent it again.

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I didn’t see the option you mentioned when I went to that page. Could you check my reply?

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Jeff-2958 avatar image
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Jeff-2958 answered Jeff-2958 commented

I'm getting exactly the same issue and found another similar thread to this one, also posted about a year ago, with a few people also reporting exactly the same problem.

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Hi, all

We got it to work by clearing our web-browser cache.

Good luck!

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