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TrishaAndrewsChabot-0131 avatar image
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TrishaAndrewsChabot-0131 asked ·

pw recovery and admin user profile removal

how can i recover passwords for forgotten passwords on hp probook laptop and remove administrator user profile with no password or pin as we werent given one when we purchased our probook. we were also never given a copy of win 10 on either disc or usb. what can we do

windows-10-security
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Hi,

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@TrishaAndrewsChabot-0131
Hi,

We have not get information from you for several days.

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DSPatrick avatar image
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DSPatrick answered ·

Something here may help.
https://support.microsoft.com/en-us/windows/change-or-reset-your-windows-password-8271d17c-9f9e-443f-835a-8318c8f68b9c


You can also download installation media here.
https://www.microsoft.com/en-us/software-download/windows10

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered ·

@TrishaAndrewsChabot-0131
Hi,
You could refer to the following link to unlock an HP laptop without losing data:
https://www.passfab.com/laptop/forgot-password-on-hp-laptop.html#:~:text=Step%201%3A%20Restart%20your%20HP,find%20your%20locked%20user%20account.

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.
Hope above information can help you.

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10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.