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ChrisBurns-8334 asked taylorlesley-9211 answered

Cannot recover Facebook account on authenticator

I have 2 step authentication set up on Facebook. In June 2020 my phone broke and it was the only recognised device on my fb account. I reinstalled the authenticator app on my new phone but the Facebook authenticator must not have been backed up so now I can't login to fb. Is there any way of recovering this through Authenticator? I've submitted my ID to Facebook more times than I can count but every time it's just a bot replying that they have "sent a code to my phone" which means they've sent it to the Authenticator but I don't have access to it. I have 12 years of pictures and memories on there that I want to recover

microsoft-authenticator
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GraciousBells-3663 answered GraciousBells-3663 published

I have the same issue and still not resolved. 😅
I am waiting for someone to answer this.

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taylorlesley-9211 answered

Did you ever get this resolved? I'm in the same situation now.

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