Offic 365 MAC new Outlook missing local folders

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REGINALDGRAHAM-3298 asked · Feb 15 at 10:28 AM

Offic 365 MAC new Outlook missing local folders

When I switch to new outlook on my MAC it does not take my current preferences across for 'On My Computer' folders. I have several groups set up which I regularly use.
I have looked into preference and the reason appears to be that the setting 'Hide On My Computer Folders' is ticked, it is also greyed out so this option can't be changed. How do I get groups back or if necessary start creating new groups.

office-outlook-itpro office-for-mac-itpro

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JadeLiang-MSFT · Feb 16 at 03:07 AM

Hi @REGINALDGRAHAM-3298,
Considering your issue may be more related to Outlook client, I added the Outlook tag to solve it better, thanks for your understanding.

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Answer 1 · 2021-02-16T05:13:25.04Z

JadeLiang-MSFT answered · Feb 16 at 05:13 AM

Hi @REGINALDGRAHAM-3298,
Welcome to our forum.
We understand that you have issues with "On my computer folder" in New Outlook for Mac, as I know, this folder is not supported in New Outlook for Mac now, and it would prompt when you turn to New Outlook:

For your requirment of "on my computer folder" in New Outlook, it's suggested to vote this idea in our uservoice, which is the official platform that Microsoft collect the suggestions on Outlook, it may increase the priority for our engineers to create a possible option or feature that can be included in the future updates of the program.

If you indeed need this feature now, as an alternative, it's suggested to turn off the new outlook and switch back :

Hope that would be helpful to you.

If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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JadeLiang-MSFT · Feb 19 at 09:36 AM

Hi @REGINALDGRAHAM-3298,
Do you still have any questions about it?
If not, in order to close this thread normally, please kindly mark the helpful post to answer, which would benefit others who also has similar issues.
Thanks for your understanding.

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REGINALDGRAHAM-3298 JadeLiang-MSFT · Feb 19 at 12:15 PM

If local folders are not supported how do I migrate my distribution lists so that I can use new outlook?.

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JadeLiang-MSFT REGINALDGRAHAM-3298 · Feb 22 at 10:04 AM

Hi @REGINALDGRAHAM-3298,
Thanks for update, I have researched a lot about your requirement of migrate distribution lists in New outlook, but there seems to be no option that could help us achieve it there. Considering New Outlook for mac is a "new guy", please kindly vote the idea mentioned above and give it more patience, let's look forward the support of this feature in the upcoming new Outlook for Mac.

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REGINALDGRAHAM-3298 · Feb 22 at 10:25 AM

OK thanks for your help, how do I vote for this option in new Outlook?

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JadeLiang-MSFT REGINALDGRAHAM-3298 · Feb 23 at 09:58 AM

As mentioned above , for the requirement of local computer folder, you could vote this idea ,and for the option of contact list, please vote this idea.

By the way, if you don't have other question about it, would you mind marking the helpful post to answer?

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