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JeanPaulMOLINA-5089 avatar image
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JeanPaulMOLINA-5089 asked ·

Strange access to external hard drive

Hi everybody,
I have got a strange issue with my Intenso External 3.0 SCSI Disk Device (5TB) which has its own power supply.
It is plugged in a 3.1 USB socket.

  • File explorer sends an error message --- Location not available

  • diskmgmt tells the HD is safe and displays the files system when Exploring (right click Explore)

So I do not understand this behavior. How to fix it up ?
All drivers have been checked out ( external drive and usb controlers )
Any help should be appreciated. Thanks.

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1 Answer

LeonLaude avatar image
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LeonLaude answered ·

Hi,

Have you had a look at the Frequently Asked Questions (FAQ)? for the "Hard drives" section?
https://www.intenso.de/en/support/faq

From the above link:

Why does the hard drive not show a function, resp. the LED does not light?

Connect, if available, both connections of the supplied Y-USB cable, to ensure adequate power supply. With external 3.5” hard drives please check whether the supplied power pack is properly connected to the socket and hard drive and whether you have pressed the On/Off key of the hard drive.
To exclude a defective USB slot as error source, plug the external hard drive into a different USB port. If this procedure does not lead to success, please check the functionality of the external hard drive on another PC. If the external hard drive works on this other PC, there is a configuration or hardware problem on the first PC. In this case please download all updates for your operating system and check whether a firmware update is available for your mainboard.
If the external hard drive does not function on the second computer either, there is most likely a defect on the external hard drive. In this case please contact your dealer and carry out a complaint.
If you have connected the hard drive via a USB hub, please check in any case whether the USB hub is correctly connected to the power pack to guarantee a proper power supply.

Best regards,
Leon


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First thanks for responding.
The above link does not give a workout to my issue.
I repeat : I can access the system files of the external drive when exploring with the disk manager, NOT with any file explorer.

The light of the drive is always flashing blue, not green as it should be.

This external hard drive is running fine on a W7 PRO notebook.



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LeonLaude avatar image LeonLaude JeanPaulMOLINA-5089 ·

The Microsoft Q&A forums currently only support the Windows 10 operating system (more forums to be migrated later on), I suggest you reach out to the experts in the Windows 7 forum over here:
https://social.technet.microsoft.com/Forums/en-US/home?category=w7itpro


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Just to mention :
My issue is focused on a Windows10 new notebook and I wanted to say my external HD runs fine in another notebook with Win7 PRO

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