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GonWild-8986 avatar image
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GonWild-8986 asked GonWild-8986 commented

Deploying Office desktop apps, ODT/installer problem

Hi,
I'm trying to switch our Office clients from 32bit to 64bit. Using the office deployement toolkit and Config Mgr, it has only been successful on a few clients but fails on most in my test group. Manual install as well on these shows no spesific error.

Any idea on what logs to read, or other ideas on what this might be?

I think the xml is good, but anyhow here it is:


<Configuration>
<Add OfficeClientEdition="64" MigrateArch="TRUE" AllowcdnFallback="TRUE">
<Product ID="O365ProPlusRetail">
<Language ID="nb-no" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Infopath" />
<ExcludeApp ID="SharePointDesigner" />
<ExcludeApp ID="OneDrive" />
</Product>
</Add>
<Display Level="None" AcceptEULA="TRUE" />
<Property Name="PinIconsToTaskBar" Value="FALSE" />

</Configuration>

office-itprooffice-deployment
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erinding-msft avatar image
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erinding-msft answered GonWild-8986 commented

Hi @GonWild-8986

Manual install as well on these shows no spesific error.

<<How did you install manually such as install Office from portal?
Do you mean that there is no response after installing manually?

I use the xml given above to do the test, successfully change Microsoft 365 Apps installation from 32-bit to 64-bit.
69046-image.png
Before:
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After:
69032-image.png

Are these Windows operating system 32-bit?
If they are 32-bit, it would be impossible to install 64-bit Office.

Please make sure to meet the " Requirements for using the MigrateArch attribute".

More information, you could refer to " Additional information about using MigrateArch attribute".

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hi,
yes. OS is Win10 v20H2 64bit, and latest office version of 32 bit, and ODT tool. So those requirements should be good.

The xml should be good yes, as it has run OK on a couple of clients, but failed on several others. A manual install using: setup.exe /configure updatex64.xml <--- this seems to be in progress for like 5 seconds, then just returns to the prompt with no errors.



0 Votes 0 ·

Hi @GonWild-8986
Thanks for your reply.
It took me some time (without any response and prompt) to finish changing Microsoft 365 Apps installation from 32-bit to 64-bit.
I opened Control Panel and noticed that the progress will be firstly 32-bit Office will "disappear" in Control Panel then 64-bit Office "occurs" in it.
Before:
69967-image.png
After:
69968-image.png
You could open the Control Panel and check the status minute by minute.
Besides, please make sure that the network bandwidth or internet connectivity is not an issue.
Any updates, please let me know.

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Hi @erinding-msft
Thanks for your reply! Not completly sure what to do different in my testing here. It still behaves the same way, and there is no changes under Programs control panel like you display. Client is on most of the time so pretty sure nothing happens after running this. Network connection is good, but I copied all the files and running the install locally so that shouldn't matter either. Bit of a nut to crack this....

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DonPickard-7259 avatar image
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DonPickard-7259 answered

ULS log file is created both in the %temp% folder and the %windir%\temp folder. The file name is of the following format:

<machinename>-<date>-<time>.log

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GonWild-8986 avatar image
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GonWild-8986 answered

68546-atdtdt346-20210216-1129.log




might not know what to look for here, but there is no obvious marked error popping out to me...


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