question

ColtonHeard-3017 avatar image
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ColtonHeard-3017 asked ColtonHeard-3017 commented

Vertex cannot validate address in my tax profile.

I am trying to get monetized on Mixer, a streaming platform that requires me to fill out a tax form. When I went through the Microsoft tax profile procedures I finally arrived at the "Additional Information" tab where I was asked for my mailing and permanent residency address. I provided the details and was told that Vertex cannot validate either of the addresses, Which are the same address, and it cannot go any further due to the error. I have checked the information over and over and retyped and tried an old address and nothing has worked thus far. Very frustrating as it is the last thing in line to monetization.

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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

I’m receiving the same exact issue. I saw elsewhere that you need to use the full 5+4 zip code when someone asked, however, that still did not work for me. I’m using my home residence address which is the same as my mailing address and listed on all my tax documentation.

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there is a mass email going out saying we need to change the zip code from 5 to 9 # including the - example 12345-6789 I assure you this is not going to work we have all obviously tried this and failed this seems to be a issue in communication between Vertex and Microsoft please fix this we are all frustrated.....

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Hey guys I may have good news here is what I did to fix the error issue. My guess is its related to the browser I did try on different pc´s and failed everytime.... But Then I tried it on my phone and it worked to my surprise. Let me know if this helps you guts as well best of luck friends

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1 Answer

JohnLinderman-5146 avatar image
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JohnLinderman-5146 answered ColtonHeard-3017 commented

Hey guys I may have good news here is what I did to fix the error issue. My guess is its related to the browser I did try on different pc´s and failed everytime.... But Then I tried it on my phone and it worked to my surprise. Let me know if this helps you guts as well best of luck friends

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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Thank you so much. If something similar comes up for someone else I would tell them to try twice on their phone, because the first it didn't and the second it breezed.

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