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SimonKajDall-5164 avatar image
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SimonKajDall-5164 asked ·

troubleshooting chat function in MS teams.

I have a group in teams some of the members cannot see group in chat mode. she can see and write in the group in team app.
I have try to search for the group call “efterkritik” but she can't see group chat. Same problem online and the desktop version.

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ManuPhilip avatar image
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ManuPhilip answered ·

Hello,

Looks like the team is hidden from the group membership and we need to set it back using a set of PowerShell commands as below:

Here's the PowerShell commands to change the hidden setting so the Group appears in Outlook for all Team members:

Run the command in PowerShell one by one:

 Set-ExecutionPolicy RemoteSigned
 $UserCredential = Get-Credential
 $Session = New-PSSession -ConfigurationName Microsoft.Exchange -ConnectionUri https://outlook.office365.com/powershell-liveid/ -Credential $UserCredential -Authentication Basic -AllowRedirection
 Import-PSSession $Session

Now, get the current settings.

 Get-UnifiedGroup "TeamName" | fl *hidden*

Check the values set as True or False. Here is my Team's account settings.

HiddenGroupMembershipEnabled : False
HiddenFromExchangeClientsEnabled : False
HiddenFromAddressListsEnabled : False


Our interest is to set HiddenGroupMembershipEnabled as False and run the following cmdlet to fix the issue

 Set-UnifiedGroup -identity "TeamName" -HiddenGroupMembershipEnabled:$false

Thanks,
Manu

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ChrisWebb-7726 avatar image
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ChrisWebb-7726 answered ·

Chat and Teams are two different entities. You won't see the same thing in Chat that you see under Teams. If you have a chat that they don't see, then they need to be added to the group chat with the name as it's different than the Team listed under Teams.

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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered ·

Hi SimonKajDall-5164!

As ChrisWebb said, Teams and chat are two different tabs. If you want to chat with someone, you can select “chat” but if you want to chat in channels you need to choose “Teams”. In other words, channel cannot show in “chat”.

I did a test in my environment and the phenomenon is the same as yours.

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