question

Ammargraph-4090 avatar image
0 Votes"
Ammargraph-4090 asked SooWeB published

Acer aspire e1-572g dual graphic does not work on windows 10

Hi
I have a Acer Aspire E1-572G - intel core i7 - AMD Radeon R7 m265 2GB - 8GB ram
I'm having this problem since I've got Windows 10. in Windows 7 it was working but now dedicated graphic card (AMD) is not working when playing games or heavy graphic duties and it become useless.
69065-capture.jpg
Even in simple games such as PES 2017 when I go to setting it says "you don't have enough Graphic" and game run at BAD graphic and flickers. But in windows 7 it was good and smooth.
Every time I try to install new AMD Crimson driver, system freezes and I have to Restore using Backup & restore option in Safe mode.

windows : 10 - Enterprise - build number 18363.1316
AMD driver version : 15.201.1001.0



windows-7
capture.jpg (23.4 KiB)
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Ammargraph-4090 avatar image
1 Vote"
Ammargraph-4090 answered SooWeB published

I solved it thanks to someone's suggestion.

1- Remove all graphic driver using DDU (display driver uninstaller) in safe mode.
2- restart
3- install AMD Crimson 16.6.2 (newer versions will freeze and won't work)

enjoy full functioning graphic!

· 2
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Bro, thank you very much

0 Votes 0 ·

Bro, thank you very much

0 Votes 0 ·
AliceYang-MSFT avatar image
0 Votes"
AliceYang-MSFT answered

Hi,

I'm unfamiliar with hardware but it seems that you are facing a problem with dual graphics.

Please check whether these links help
1. dual graphics windows 10

my graphic card crashed, so I got a new one, and now the button to activate dual graphics simply popped up.
So it was probably a hardware problem.

2. I Have a Laptop With Dual Graphics Cards, After Windows 10 Update, Can't Use High Performance Nvidia Graphics Card

I fixed it! I figured out that Asus computers don't use the same drivers as every other computer with Nvidia graphics cards. I had to go to the Asus website and download their drivers. Wow it was so simple, and I made it so much more complicated.

Maybe Acer computers have specific drivers for AMD graphics cards.
3. Windows 10 issues with dual graphics cards.

Issues can be caused by Compatibility issues... since both CARDS are not close to being equal. then use compatibility mode.
solves many graphic issues..

4. Multiple Graphics Cards: Are They Worth The Hassle?

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.

If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.