question

Gs-4941 avatar image
0 Votes"
Gs-4941 asked Gs-4941 answered

"Ctrl + ;" stop working in word or excel after while.

Hello,

We use Office 365. When start to editing an excel spreadsheet "ctrl + ;" working as expected but after a while nothing happens when click "ctrl + ;" . All other shortcuts working as expected. We have to restart excel.

Thank you.

office-excel-itprooffice-word-itpro
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

emizhang-msft avatar image
0 Votes"
emizhang-msft answered

Hi @Gs-4941,
Did you use third-part keyboard in Windows?
I suggest you try to reset keyboard settings to default in Windows 10:
https://www.thewindowsclub.com/reset-keyboard-settings-default-windows
Any updates please let me know and I'm glad to help you.


If the response is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.





5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Gs-4941 avatar image
0 Votes"
Gs-4941 answered

Thank you for your response. I will try it next week and let you know.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Gs-4941 avatar image
0 Votes"
Gs-4941 answered emizhang-msft commented

We changed the keyboard and reset keyboard settings but neither worked.

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @Gs-4941,
If this problem not related to keyboard, try to repair Office application and check the result:
https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b


0 Votes 0 ·
Gs-4941 avatar image
0 Votes"
Gs-4941 answered Gs-4941 edited

Unfortunately we have already try that with no success....

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.