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DylanLeroux-4039 avatar image
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DylanLeroux-4039 asked ·

Dongle replacement

Hello, I live in France. I have bought the following bluetooth keyboard some years ago : https://www.microsoft.com/fr-fr/p/clavier-microsoft-all-in-one-media-keyboard/8ttd9j9jnsf0?cid=msft_web_collection A very simple but awesome product. Unfortunately, I have lost the dongle. Would any other dongle work? If no, any driver is required? Living in France, I don't think I can ask Microsoft to send me a new dongle, but I'm not sure. Thank you very much for your help.

windows-10-hardware-performance
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KarlieWeng-MSFT avatar image
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KarlieWeng-MSFT answered ·

Hello @DylanLeroux-4039

Sorry to hear you're experiencing this issue!

The Microsoft keyboard and USB dongle are paired and will only work with each other, so the dongles are unique and come as a set.

The frequency between the receiver and device are matched. USB dongle is coded to work with just your device , so a replacement is not possible to get.

Contact Microsoft Store Support


Best Regards
Karlie


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Hello @DylanLeroux-4039

Have the problem resolved? If any problem, welcome to feedback!

---Please Accept answer if the reply is helpful---

Thanks
Karlie

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SSengupta-4080 avatar image
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SSengupta-4080 answered ·

Microsoft doesn’t not recommend to pair the device with other receivers, you may please contact the Microsoft hardware support if you are having issues with the keyboard receiver-

It seems you have to buy a new one.

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DylanLeroux-4039 avatar image
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DylanLeroux-4039 answered ·

So I'm left with a useless (but fully working when paired..) keyboard. I can't just throw it away..

Can you link me to how I can contact the Microsoft hardware support?

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Yes, thank you for leading me to a very generic link anyone can find.

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