Hello, I live in France. I have bought the following bluetooth keyboard some years ago : https://www.microsoft.com/fr-fr/p/clavier-microsoft-all-in-one-media-keyboard/8ttd9j9jnsf0?cid=msft_web_collection A very simple but awesome product. Unfortunately, I have lost the dongle. Would any other dongle work? If no, any driver is required? Living in France, I don't think I can ask Microsoft to send me a new dongle, but I'm not sure. Thank you very much for your help.
Hello @DylanLeroux-4039
Sorry to hear you're experiencing this issue!
The Microsoft keyboard and USB dongle are paired and will only work with each other, so the dongles are unique and come as a set.
The frequency between the receiver and device are matched. USB dongle is coded to work with just your device , so a replacement is not possible to get.
Contact Microsoft Store Support
Best Regards
Karlie
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Hello @DylanLeroux-4039
Have the problem resolved? If any problem, welcome to feedback!
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Thanks
Karlie
Microsoft doesn’t not recommend to pair the device with other receivers, you may please contact the Microsoft hardware support if you are having issues with the keyboard receiver-
It seems you have to buy a new one.
So I'm left with a useless (but fully working when paired..) keyboard. I can't just throw it away..
Can you link me to how I can contact the Microsoft hardware support?
Yes, thank you for leading me to a very generic link anyone can find.
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