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ThereseDee-1173 asked ·

Almost nothing works

My laptop shows a lock icon in the taskbar which disappear when I click on it. My taskbar can’t also perform any tasks. When I click on folders at my desktop, it says “an attempt was made to reference a token that doesn’t exist”. I can play videos on my desktop. My background also disappeared. When I go to the task manager, only some processes like antivirus applications show up. My internet options also don’t show up.

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DSPatrick avatar image
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DSPatrick answered ·

Might try;

sfc /scannow
dism /online /cleanup-image /restorehealth





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ThereseDee-1173 answered ·

Thank you for the advice. I tried it but for the first command, it said that some corrupt files could not be fixed. For the second command, it said that source files could not be found, adding that I could use the source option to specify the location of the files.

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DSPatrick answered ·
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ThereseDee-1173 answered ·

I can’t access my files or try to back them up. Is there a possibility that they will all be erased?

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You could first try a repair install, using a downloaded ISO file. Download from the link below. This will keep everything, just as an upgrade via Windows Update would do.
https://www.microsoft.com/en-us/software-download/windows10

You can mount this file in Windows, which will create a new drive letter. Run setup.exe to upgrade.

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DSPatrick avatar image
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DSPatrick answered ·

If you do the "reset" no user files should be lost, but backing up is the safer thing to do.


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RoyLi-MSFT avatar image
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RoyLi-MSFT answered ·

Hello,

Welcome to Microsoft Q&A!

Currently, Microsoft Q&A does no support questions about windows 10 General.

But there is a better place for asking questions about windows 10, you could ask about this issue in Windows 10 General forum.

Thank you.


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ThereseDee-1173 answered ·

I can’t connect to the internet. The reset method for windows also didn’t work.

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