question

WanG-1170 avatar image
0 Votes"
WanG-1170 asked ·

Unable to log in after updates and system restore

Im running Windows 10 and after an update a week ago I restarted and got a sign on screen. I logged on with my pin and was stuck on the spinning wheel.
I used control, alt, delete, and went to Task Manager. Using task manager I could access my games and my files.
I used system restore and restored to the point before the updates.
Now I get a stopcode error but it does take me to Advanced Troubleshooting options.
I select my Account name, which is the only one on my laptop, and then it asks for my password. When I enter my password, which Ive had for a year and it hasnt changed, It says my password is incorrect.
I dont know what to do.

windows-10-setup
· 1
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi,

Just checking in to see if the information provided was helpful.

If the reply helped you, please remember to accept as answer.
If no, please reply and tell us the current situation in order to provide further help.

0 Votes 0 ·
JennyFeng-MSFT avatar image
0 Votes"
JennyFeng-MSFT answered ·

Hi,
What's the detailed error message?
I suggest you to create a bootable media and do a system repair.
Then reinstall all the Apps that were removed by the system repair.
For your reference:
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/cant-login-after-windows-10-reset/60d0a95f-26b4-4cdd-b3e7-56affb7c9d56
Hope above information can help you.

============================================
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

· 2 ·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

My main problem was when the screen went to Advanced Troubleshooting and after selecting my account name, I put in my password which it said was incorrect.
I tried about 30 passwords that I had written down and yesterday one of them worked.
I was able to do a system restore and everything is working fine now.
Thank you.

0 Votes 0 ·

@WanG-1170
Hi,
Since you issue have resolved, please accept your reply as answer to end this case.
It will be helpful to other members who have same questions.

Thank you for your cooperation.

0 Votes 0 ·
JennyFeng-MSFT avatar image
0 Votes"
JennyFeng-MSFT answered ·

@WanG-1170
Hi,
Good to hear that you have solved this issue.
If the reply helped you, please remember to accept as answer, it will be helpful to other community members who have same questions.

·
10 |1000 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.