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adssoftekhyderabad-7206 asked ·

Reason for Internal server in detect face call using Congnitive services

I am using cognitive services Face API in my ASP.NET website. when I call Detect face operation, sometimes, I am receiving this response "{"error":{"code":"Unspecified","message":"Internal server error"}}", though I am passing a valid request. I have referred this link to find out what this could mean https://westus.dev.cognitive.microsoft.com/docs/services/563879b61984550e40cbbe8d/operations/563879b61984550f30395236. But I didn't find any. Please help me what could be the possible reasons for the error and suggest the solution.

azure-cognitive-services
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GiftA-MSFT avatar image GiftA-MSFT ·

How often do you receive this error. Also, in what region did you create your resource?

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adssoftekhyderabad-7206 avatar image adssoftekhyderabad-7206 GiftA-MSFT ·

Thanks for the response. I received this error for 5-6 times out of 10 calls of detect face, on 18-May-2020, but did not get this error even once on 19-May-2020 for 150 calls I made. Region is central India.

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nicolas-robert answered ·

There's been important outage in Central India on May 18th and May 19th (you can check on https://status.azure.com/en-us/status/history/).
8613-capture-decran-2020-05-22-a-135015.png

If you request were successful without any change after, I guess it might be related.



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adssoftekhyderabad-7206 avatar image adssoftekhyderabad-7206 ·

Yes, post that, I did not get "Internal server" again. Thanks

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