question

Renaldo-2294 avatar image
0 Votes"
Renaldo-2294 asked ·

Microsoft Teams keeps crashing and i cant access it on the PC Application

Hi, For the last 2 weeks my Microsoft Teams cannot log in or run whenever i want to access it . Our IT Dep have uninstalled and re installed it and have even changed my password but no luck. It works fine online and on the Android Phone App. On my PC App It does not work, I also cannot set up work Teams Meetings. I keep getting this error: desktop-076d747a-3d19-4fe8-91a0-7bd59f81405b Error code - 80080300 ![69442-screenshot-193.png][1] [1]: /answers/storage/attachments/69442-screenshot-193.png

office-teams-windows-itprooffice-teams-app-dev
screenshot-193.png (83.9 KiB)
10 |1000 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Visible to all users

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

JimmyYang-MSFT avatar image
0 Votes"
JimmyYang-MSFT answered ·

Hi @Renaldo-2294,

Does anyone else have the same issue in your organization?

Have you tried to change another device to access Teams?

In this case, we recommend you try to perform a clean boot in Windows to block the third party application that affect Microsoft Teams login normally. For more details about how to perform a clean boot, you can learn it from:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

In addition, please check if you have opened UDP port 3478-3481 in your firewall.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

· 3 ·
10 |1000 characters needed characters left characters exceeded
Toggle Comment visibility. Current Visibility: Visible to all users

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

JimmyYang-MSFT avatar image JimmyYang-MSFT ·

Hi @Renaldo-2294,

Any update?

0 Votes 0 ·
JimmyYang-MSFT avatar image JimmyYang-MSFT JimmyYang-MSFT ·

Hi @Renaldo-2294,

Any update?

0 Votes 0 ·
Renaldo-2294 avatar image Renaldo-2294 JimmyYang-MSFT ·

Hi Jimmy !
We did a clean boot and also had to uninstall the Anti virus that was blocking the application and then thereafter re install.

Thanks for the assistance


0 Votes 0 ·