question

Martin-1690 avatar image
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Martin-1690 asked ·

Storage Drive Issue

Hi, I recently built a new pc with the following drives attached,

C - 500mb m.2 (boot)
D - 1tb SSD (main use)
E - 4tb HDD (storage)

Almost every time I boot my pc explorer opens up my E drive and all my desktop shortcuts to that drive are blank white squares (mostly Steam apps), I can rectify this by going to the default apps settings but its annoying doing it every time. Its almost like it discovers it as a new drive every time I startup.

I also have noticed this -

69477-2d19d9a2-0fc6-46f1-9281-85ea370ee7d7.png

I am not sure if this is the cause of the problem and do not know why it thinks I have 2 physical 4tb drives, I only have 1 but cannot remove the other from storage spaces as it says I will lose all data on it. Also I named my E drive as Backup but occasionally Windows changes this to Raid so I have to rename it again but this is rare.
I built an almost identical pc for my son at the same time and he has the exact same issue, I've looked online for a solution but have not been able to find anything so any help would be greatly appreciated.

NB - Might be worth mentioning that both E drives were transfered from our old pc's including the data if that makes any difference.


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AliceYang-MSFT avatar image
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AliceYang-MSFT answered ·

Hi,

Here are some solutions we can try:
1. sfc /scannow
search for cmd and run as administrator
type sfc /scannow then press Enter
This command will scan and fix corrupted system files. If everything is OK, we will see "Windows Resource Protection did not find any integrity violations."

2.chkdsk
search for cmd and run as administrator
type chkdsk /drive letter (followed by a colon)
If the disk is OK, we will see "Windows has scanned the file system and found no problems."

Please note, it's not recommended to close the window before the command is completed.

"Drive or storage space issues; check the Physical drives and Storage spaces sections" is one of typical storage spaces warnings and error messages. We can also try solutions provided in the article.

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.


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Hi Alice,

Thank you for your reply, I have tried the things you suggested.

  1. sfc /scannow did repair some files but the log seems to indicate these were just OneDrive related

  2. chkdsk found no errors

But the issue still remains.

I also checked the link you provided but none of the usal faq's could help, in fact I am pretty certain my issue is realted to storage spaces as it reports I have 2 physical disks in a raid configuration which is false, I didnt even set up storage spaces, windows did this automatically.
Disk Management and Chrystaldisk both report only 1 storage hdd so I'm lost as to why storage spaces thinks otherwise, I have searched online for months but cannot find any information regarding this exact issue hence why I eventually wrote this post.

Any other ideas would be appreciated.

Regards




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AliceYang-MSFT avatar image
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AliceYang-MSFT answered ·

Hi,

Apologies for my delayed response.

As you've mentioned, Windows set up storage space automatically. I think this is a misbehavior of system and we are sorry for the inconvenience brought to you. I haven't found related articles about storage space turnning itself on on the Internt so it might be hard to figure out the root cause and the way to avoid it. It might be a one-time error and seldom happens.

Before we go on, please use Get-PhysicalDisk to check health status of the drives. They should be healthy.
72289-get-physical-disk.png

After reading documentations about storage space, I agree that the issue is with storage space. If we take a look at storage spaces, it’s two-way mirror. Two-way mirror requires at least two drives. If storage space is created properly, D and E are physical drives and storage space should be a logical drive named F or other letters. For more information, please see
Storage Spaces in Windows 10
Storage Spaces explained: a great feature, when it works

Sorry that I haven’t found a good way to solve this issue. The only solution comes up to me is to back up D drive, remove it from storage pool then delete storage pool.

If you’d like to, please open a case in Microsoft Support for Business or call Microsoft. Support engineers there have more resources and might have a solution for this. Sorry again for the trouble our product brought to you.
Microsoft Support for Business
Global Customer Service phone numbers

Please note: Information posted in the given link is hosted by a third party. Microsoft does not guarantee the accuracy and effectiveness of information.


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Hi Alice,

Thank you for your assistance, please see results below.

74344-untitled.png

I can see it thinks there is a disk missing but the actual drive is healthy otherwise.
This has perplexed me a little, I use a raid setup in a private server so know how theyre meant to work but that was intentionally set up myself, I dont think this was a random error as the exact same issue is also on my sons pc which has an identical drive setup, I wasnt even aware of Storage Spaces until Windows informed me there was an error, neither HDD were part of a mirror prior to the build.

I had previously tried your suggestion of backing up the data and removing it from the pool but that was using a USB HDD, as there was almost 2tb of data it was going to take most of the day so I aborted.
However, I think I will try again but by connecting an internal HDD to speed things up and I am confident this will resolve the issue.


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