I need help please (mental, physical and otherwise)
I have 3 users (out of 400) having this issue.
When she receives the first call of the day, caller ID shows correctly. All calls after the first call show the caller ID of the first caller. (no this person isn't calling her 100 plus times a day). She is in a response group, queue and group with 4 other people and she is the only one having issues. This is happening on both her desktop and her laptop.
I have signed her out of both devices and deleted sign in info, I have removed the sip folder and tracing folder from both devices...and this weekend I even removed her from the Skype server, deleted all of her Skype stuff from each computer and left it until this morning. She is still having the same issue.
I dunno what to do anymore.
Everyone is setup as identically as I can make them.
Skype on Prem 2015
SIP trunks through Level3/Century Link/Lumen/whoever they are this week
Most up to date Skype client I can find.