PersonalizationDesktopImageStatus failed on 14 clients

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FredFulford-1906 asked · Feb 18 at 04:08 PM

PersonalizationDesktopImageStatus failed on 14 clients

We deploy a new desktop wallpaper and lock screen image every month to to all Windows devices in our estate via a configuration profile called “Win10_Device_Restrictions - V1.1”, using the settings Locked Screen Experience > Locked screen picture URL (Desktop only) and Personalization > Desktop background picture URL (Desktop only).

This works on the vast majority of clients, but is failing on some (around 14). Investigation of these clients shows that Deployment Status of Win10_Device_Restrictions - V1.1 shows failed, and when drilling down it shows that every Setting has succeed except for PersonalizationLockScreenImageStatus and PersonalizationDesktopImageStatus.

All devices are running Windows 10 Enterprise 20H2 and are fully up to date.

Multiple reboots have not forced the wallpaper and lock screen image to update, we have tried making a change to the policy to push it back out but these two settings are still failing for these clients. PersonalizationCSP registry key on failing client devices shows the correct URLs for both images (as defined in the configuration profile) but the DesktopImageStatus and LockScreenImageStatus are both showing a value of 2 (Download or copy in progress)

Have checked permissions,

mem-intune-device-configurations

url.png (22.6 KiB)

failed.png (42.4 KiB)

desktopfailed.png (15.7 KiB)

reg.png (60.4 KiB)

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Answer 1 · 2021-02-19T03:19:57.707Z

Crystal-MSFT answered · Feb 19 at 03:19 AM

@FredFulford-1906, From your description, I know we configured a device configuration policy to set desktop wallpaper and lock screen image. But it is failed. The affected settings are PersonalizationLockScreenImageStatus and PersonalizationDesktopImageStatus. And then you go to the device side to check the registry and find the status is 2 (Download or copy in progress.) Not 1 (Successfully downloaded or copied.). If there's any misunderstanding, feel free to let us know.

In the registry key, I notice the local path of both images are recorded. Could you go to the path and check if the images are there? And check if the folder permission is different with other working ones?

If there's any update, feel free to let us know.

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Answer 2 · 2021-02-19T08:51:02.623Z

FredFulford-1906 answered · Feb 19 at 08:51 AM

Hiya, that is correct. When I check the local path as specified in the registry the image is the one from the previous month.

Many thanks for your response

Fred

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Crystal-MSFT · Feb 22 at 02:23 AM

@FredFulford-1906, Thanks for the reply. I am glad that we find the issue. It seems the new image is not downloaded and put into this location. We can check the network connection and file permission to see if it can be fixed.

If there's any update, feel free to let us know.

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FredFulford-1906 Crystal-MSFT · Feb 22 at 09:20 AM

Hiya, network connectivity is fine, I have remotely connected to the machines and opened up the permissions (everybody - full control) on the C:\Windows\Personalization directory and all child objects, restarted the machine multiple times but the new image still doesn't download. Any other suggestions (short of resetting the machines from Endpoint Manager)?

Many thanks

Fred

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Crystal-MSFT FredFulford-1906 · Feb 23 at 02:00 AM

@FredFulford-1906, Could you try to access the URL in the registry key via Edge or IE on the device to see if it is accessible on the affected device?

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Answer 3 · 2021-02-23T08:42:40.527Z

FredFulford-1906 answered · 6 days ago

Hiya, yes I've tried this, the URL is accessible.

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Crystal-MSFT · 6 days ago

@FredFulford-1906, Thanks for the reply. From the phenomenon we get, it seems stuck or failed in download and copy phase. Here, we suggest to check the event log to see if there's any error related.

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