question

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GaniefGalvaanContractor-6743 asked LuDaiMSFT-0289 commented

ApplieId defaults to work email address

When trying to enrol my IOS device in company portal, Once I download the management profile, it has the work email address as the AppleId, which is not a valid AppleId. This cannot be changed, so I cannot enrol the device. How can I change the default AppleId to the correct one on the device?

mem-intune-enrollment
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LuDaiMSFT-0289 answered LuDaiMSFT-0289 commented

@GaniefGalvaanContractor-6743 Thanks for posting in our Q&A.

For this issue, we appreciate your help to check if there is any enrollmet type profiles in Device > iOS/iPadOS > iOS/iPadOS enrollment > Enrollment type(preview) in intune portal.

If yes, it is suggested to try to delete iOS enrollmet type profiles and enroll the iOS device again.

If there is anything unclear, feel free to let us know.


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@GaniefGalvaanContractor-6743 I am currently standing by for further update from you and would like to know how things are going. If you have any questions or concerns on the recent information I've provided you, please don't hesitate to let me know.

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