TPM malfuntion

Schumacher, Craig 51 Reputation points
2020-05-19T20:32:36.47+00:00

User has been reaching error regarding TPM and PIN access. Error C0090030

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Luan Vieira de Araujo 11 Reputation points
    2020-05-19T21:02:31.417+00:00

    Hi SchumacherCraig-3099,

    I've worked on many cases regarding TPM as Windows Support Engineer on behalf of Microsoft.

    Can you share your TPM version? You can check it by typping tpm.msc on Start Menu.

    Also, I need to know if you're using UEFI or legacy boot.

    Thanks!

    1 person found this answer helpful.
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  2. Schumacher, Craig 51 Reputation points
    2020-05-19T22:05:51.917+00:00

    UEFI for boot. As for the TPM it says that trusted TPM can not be found on this computer. The version shows 1.0

    1 person found this answer helpful.
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  3. Luan Vieira de Araujo 11 Reputation points
    2020-05-19T22:23:53.89+00:00

    Can you check if the TPM is enabled in this host's BIOS?

    If yes, this issue can occurs because the TPM is using the OEM driver and not the Windows built-in Trusted Platform Module driver.

    To address your issue, we suggest reinstalling the Trusted Platform Module driver (https://support.microsoft.com/en-in/help/4096377/windows-10-update-security-processor-tpm-firmware)

    If that answer is helpful, don't forget to accept it. If there are any additional questions, do not hesitate to contact me.

    Thank you!

    1 person found this answer helpful.
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  4. Luan Vieira de Araujo 11 Reputation points
    2020-05-22T13:25:28.993+00:00

    Hi,

    This issue is solved?

    Thanks

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