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AshishShah-2253 avatar image
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AshishShah-2253 asked ·

How to set Microsoft Teams presence to show in outlook web access?

Currently we are in transition phase from Skype for Business to MS-Teams hence users are using both skype for business and MS-Teams. Users who do not have MS-Outlook desktop app uses outlook web access to access emails. Now the issue is outlook web access is showing them presence based on Skype for business.

My question is how to change the presence settings for outlook web from Skype for business to Microsoft teams. Do we have any organization wide or global settings?

Kindly help.

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SharonZhao-MSFT answered ·

Hi AshishShah-2253,

What coexistence mode do you use?

There is a known issue in Teams Only mode. If you uninstall the Skype for Business client after you move a user to Teams Only mode, presence stops working in Outlook and other Office apps. Presence works fine in Teams. Workaround: To see presence in Outlook (and other Office apps), Skype for Business must be installed, even if you're running Teams in Teams Only mode.

For more details, please refer to this link: https://docs.microsoft.com/en-us/microsoftteams/teams-and-skypeforbusiness-coexistence-and-interoperability.

In addition, you can check if you select “Register Teams as the chat app for Office (requires restarting Office applications)” in Teams client.
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