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CandyBolt-4691 avatar image
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CandyBolt-4691 asked ·

need to delete

to delete

windows-10-generaloffice-itprooffice-deployment
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DonPickard-7259 avatar image
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DonPickard-7259 answered ·
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I've not yet.
I'm unable to get the tool because the tool link is not working from your link.

Office Client KMS activation diagnostic tool
https://go.microsoft.com/fwlink/p/?LinkId=335903

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erinding-msft avatar image
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erinding-msft answered ·

@CandyBolt-4691

Based on your description, I have two questions as below.

What version of Office you are using?

I've done all the basic troubleshooting including reinstall but to no avail

<<How did you reinstall Office? Did you use ODT/.xml file?

Please type cmd in the search bar then right click Command Prompt to run it as administrator.
Then type cd+ path (generally is the following), Enter.
32-bit Office: C:\Program Files(x86)\Microsoft Office\Office16
64-bit Office: C:\Program Files\Microsoft Office\Office16
Then type cscript ospp.vbs /dstatus, Enter to check the activation status of your Office.
70339-image.png
Please give a screenshot of the result.

Any updates, please let me know.

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KennyWongRenHao-3872 avatar image
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KennyWongRenHao-3872 answered ·

have the same issue here. cscript ospp.vbs /dstatus gives the same outcome as above, and cscript ospp.vbs /act gives the following:
72206-image-2021-02-26-054728.png



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