question

pee34130-6814 avatar image
0 Votes"
pee34130-6814 asked Lucife-4745 published

visual studio installer not working

i uninstall vs2017 and try to install vs 2019 but it only show window pop up and quikly disappear
i also try method in :
https://social.msdn.microsoft.com/Forums/en-US/f2062217-1ec3-4c9c-bb88-c1ab6f06c3dd/cant-install-visual-studio-2019-community?forum=vssetup
but it not working

here is link to vs-installer crash scene gif:
https://1drv.ms/u/s!Ahqni_BrCHfykCEjNIpLQ9r2pWM7?e=xqtfmr
here is link to vslog.zip from collect.exe:
https://1drv.ms/u/s!Ahqni_BrCHfykCIE08RYf0dnwG1W?e=BLIKfD
p.s. i also have vs code .does this issue relate?

vs-setup
· 4
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Just copy installer to c disc and install it from there it did the trick form me :)

2 Votes 2 ·
Lucife-4745 avatar image Lucife-4745 MarinRatkovi-3636 ·

thanks for your help , that really worked

0 Votes 0 ·

Just copy installer to c disc and install it from there it did the trick form me :)

1 Vote 1 ·

I also copied vs_Professional.exe from the Downloads folder directly on the C: drive. I run it as admin (don't know if that is needed) but the installation begun with no issues. Keep in mind it might take a while to download the files so it might seem that it is spinning in error but it is not.

0 Votes 0 ·

1 Answer

TianyuSun-MSFT avatar image
0 Votes"
TianyuSun-MSFT answered TianyuSun-MSFT commented

Hi @pee34130-6814 ,

Thank you for taking time to post this issue in Microsoft Q&A forum.

I checked the vslog.zip file that you collected, and I noticed there were several issues about Windows Update, such as “Windows failed to install the following update with error 0x80073d02…” and “Synchronization Windows Update Client failed to detect with error 0x8024402f”… I think you need to solve the Windows Update errors first. You can check if there were some Windows Updates errors recorded from Settings -> Update & Security -> Windows Update -> View update history.

The error code 0x80073d02 represents “The package could not be installed because resources it modifies are currently in use.”. I suggest you reboot your machine -> try to update Windows to the latest version -> reboot your machine -> reinstall VS 2019 again.

BTW, you can install VS Code and VS side by side, and it doesn't matter.

Feel free to let me know if this issue remains after you have updated Windows.

Best Regards,
Tianyu


If the answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.


· 5
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

It doesn't work. my windows alreadly up to date and there is no Windows Updates errors recorded in View update history.
71116-screenshot-2021-02-23-190315.jpg

vs 2019 still only show window pop up and quikly disappear


0 Votes 0 ·

thank for your reply . first I do have McAfee Security Scan Plus (not sure about it have somthing to do with this.It say it only scan ang suggest though) and I also find dd_XXXXXX.log you mention here is new link to file:
https://1drv.ms/u/s!Ahqni_BrCHfykCMa6zwGjp_db3yv?e=OYE0Zr

0 Votes 0 ·

Hi @pee34130-6814 , thank you for sharing the new vs log file with me. The dd_XXX.log file did record an error, the error code is 0x8007002a, this error means invalid VDisk State. The issue may be related to your disk, I suggest you try to download Visual Studio 2019 bootstrapper file in another disk(if possible) and try to install Visual Studio to see if this issue disappears.

Besides, to troubleshoot this issue, I think you can focus on your disk. I provide some aspects for you to check and troubleshoot:
1). Use chkdsk to fix the potential error.
2). Check if your disk plugged in the correct slot.
3). Try to update your disk drive.


1 Vote 1 ·

I install on drive E and it work.thank you guy.

0 Votes 0 ·
Show more comments