question

TalhaByte-0847 avatar image
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TalhaByte-0847 asked ·

MFA-Server Time-out

Hello everyone,

my company uses MFA in combination with GlobalProtect client for VPN.
We currently face a problme where the MF authentification time seems to be to short.

To be exact its about the phone authentification and the backup phonenumber.
Normally, if the main phonenumber is busy or not reachable, MFA should call the backup number right?
This is not working properly and i guess the timeout is to short.

Is there a way to extend the auth. time in the MFA Server?

azure-ad-multi-factor-authentication
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1 Answer

JamesHamil-MSFT avatar image
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JamesHamil-MSFT answered ·

Hi @TalhaByte-0847 , what is your environment like? Are you using Radius or PhoneFactor? Also, please see this thread and let me know if it helps you with this issue.

Thank you,
James


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Hello @JamesHamil-MSFT ,

sorry for my very late response.
Unfortunately the link did not help me.

We are using Radius but i was nont able to find any information about the timeout.
To be honest, we were not fully trained for Azure MFA. But we had some requests regarding this in our company.
I hope you can help me

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