Can't send delayed email immediately in outlook

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Azazel90-6698 asked · 6 days ago

Can't send delayed email immediately in outlook

I'm using a 5 minute delay rule in outlook for sending all emails. Sometimes I need to override this rule but there is nothing in common in the emails I need to send immediately. Therefore I cannot set up an exception in the delay rule. My problem is that even if I click on the send/recieve button in outlook, my email won't be sent until after 5 minutes have passed. In the past I've been able to use this method to 'override' the delay rule but not anymore. Could you please help me fixing it?

(I'm using an Office 365 email account)

office-outlook-itpro

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JeffYang-MSFT · 21 hours ago

Hi @Azazel90-6698,
It has been a while, how is everything going? Have you got your issue fixed?
I'm writing to see if the reply above is helpful to you.
If you think my reply is helpful to you, please remember to mark it as an answer. Thanks for your understanding and support.

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Answer 1 · 2021-02-24T02:20:22.747Z

JeffYang-MSFT answered · 6 days ago

Hi @Azazel90-6698,

It's simple. We could just edit these specific email messages to make them have something in common so that they can bypass your Outlook rules. For example, like below:

Modify your Outlook rule to add exceptions
Then when you editing email messages which you would like to send out immediately, add category like below
Click Close and continue to edit your email messages, and send it out.

You do not need to worry about that the recipient will see the category, according to my tests, the category you set will only stay in your mailbox and the recipient will only see the normal email messages.

Hope this can be helpful.

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Azazel90-6698 · 5 days ago

Thank you but this is not an acceptable solution for the client. They want the original method back: clicking on send/recieve. This has worked for years. Is there a way to get this working again? Why doesn't it work anyway? Has there been an update that ruined this function?

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JeffYang-MSFT Azazel90-6698 · 5 days ago

Hi @Azazel90-6698,

Thanks for your reply.

May I ask what office version did you use before(in which the send/receive method could help send emails out immediately)?

As I know, it is Negative. I tested in older versions of Outlook like Outlook 2013 and newer versions like Outlook 365, in both versions, manually clicking send/receive will not make any difference. Technically, after Outlook rules processing those emails, they will go to the Outbox folder and if you check the properties of this email, you will find its properties has been automatically updated based on the time you click the send button, like below:

So, manually clicking send/receive indeed will only update all your folders but make no changes here. And I think it should be by design.

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JeffYang-MSFT Azazel90-6698 · 4 days ago

Hi @Azazel90-6698,
Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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