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JakeBackus-2796 asked ·

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Hi, my work email is sustainability@.... In Teams web calls nobody knows who I am and it keeps coming up as Sustainability rather than my actual name Jake Backus. It has caused a number of embarrassing moments. How can I change it so that people see me as my name and not my email address? Thank you.

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JimmyYang-MSFT answered ·

Hi @JakeBackus-2796,

Does anyone else have the same issue in your organization?

Do you have any operations before this issue occurred?

Can you reproduce this issue in Teams web client?

To make sure if this issue only happened in Microsoft Teams, we firstly recommend you try to check if your display name can be seen in other office applications (Outlook and so on). If there is no issue in other applications, please check if you have the newest version of client and try to clean your Teams client cache file and restart it to see if it can be fixed.

If this issue also happened in other applications, we recommend you try to check if your display name is correct in Office 365 admin center(https://admin.microsoft.com/Adminportal/Home?#/users). After login to admin center, click Users -> Active Users to find it.

In addition, you can try to change your name in Office 365 admin center, then check if the name would be updated in Teams client. It may wait for 24-48 hours to let changes take effect and reflect to all clients. For more details about how to change username, you can learn it from:

https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/change-a-user-name-and-email-address?view=o365-worldwide


If the response is helpful, please click "Accept Answer" and upvote it.

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Hi Jimmy
Thank you for looking at this.

The Office 365 admin centre says I don't have permission to access it. I have emailed someone who should be able to do something, as your link
https://docs.microsoft.com/en-us/microsoft-365/admin/add-users/change-a-user-name-and-email-address?view=o365-worldwide
seems to be the solution I am looking for.

Thank you.
All the best
Jake.

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JimmyYang-MSFT avatar image JimmyYang-MSFT JakeBackus-2796 ·

Hi @JakeBackus-2796,

I am glad to hear it can work for you. If you have any questions, please feel free to contact with us!

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