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AndreasStollar-2400 avatar image
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AndreasStollar-2400 asked AndreasStollar-2400 commented

I can not download my certificate for my AZ-900 exam

MCID 991013890 anonymized@user , and andreas.stollar@gdt.com When I get to the certification dashboard here, https://www.microsoft.com/en-us/learning/dashboard.aspx I can see my badge and even a nice note congratulating me on passing the AZ-900 exam. However, clicking on the 'view vertificates' link, https://mcptnc.microsoft.com/certificate never shows me any certificates. (for some reason clicking on this link attempts to contact facebook, I can not figure out why) the page takes several minutes to load, and then simply prints " Sorry, we could not find your certification profile. Please Contact Support. " -- so I am contacting support now.

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DSPatrick avatar image
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DSPatrick answered AndreasStollar-2400 commented

Microsoft Certification Program is supported on their own forums. I'd logon here with same credentials used for testing
your Microsoft Certification dashboard

and if not found you can request help with profile linking / merge in dedicated forums here. (Participate\Ask A Question)
Certification Profile/Certification Dashboard
Certification Profile/Incorrect/Missing Information
Certification Profile/MCID Assistance
Certification Profile/Account Linking

--please don't forget to Accept as answer if the reply is helpful--





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I was able to view and download my certificate using Edge. Both Firefox and Chrome gave me the same error, no matter how many times I restarted, cleared cache, cookies, incognito window, etc.

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AndreasStollar-2400 answered

I was able to view and download my certificate using Edge. Both Firefox and Chrome gave me the same error, no matter how many times I restarted, cleared cache, cookies, incognito window, etc.

5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.