question

HCFM-0693 avatar image
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HCFM-0693 asked azure-cxp-api edited

trying to set up self service password changes and have followed some Microsoft KB but keep getting the error below

We are trying to set up self service password changes and have followed some Microsoft KB in setting it up but we keep running into an error "we could not change your password, we're sorry but we cannot change your password at this time. unfortunately, this is due to an unrecoverable issue with your account configuration, so trying again won't work"

azure-ad-sspr
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Hi @HCFM-0693 , is this happening for all users? If it is only a specific user an admin can change the information for you in the meantime, but I'm going to speak to our support team about this. I'll get back to you shortly.

Best,
James

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it is happening to all users we have tested with

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1 Answer

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HCFM-0693 answered JamesHamil-MSFT commented

Hello James, thank you for your input. We are hoping to get this taken care of sooner than later and will open a service call with MS

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Hi @HCFM-0693, do you need a free support ticket?

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yes, that would be great! thanks

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Hi @HCFM-0693 , please send an email to "azcommunity@microsoft.com" with subject "attn: James Hamil" with your subscription ID.

Best,
James

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