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30568469 avatar image
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30568469 asked Docs-4663 answered

WHEA_UNCORRECTABLE_ERROR being caused by storport.sys, PSHED.dll and ntoskrnl.exe

Here's a rar file with minidumps: https://drive.google.com/file/d/1imTB_sVOsiqPy1GrZWkrJClJM7X_4e3N/view?usp=sharing

windows-10-general
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Reza-Ameri avatar image
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Reza-Ameri answered

I believe this is an Blue Screen error.
Take a look at:
https://support.microsoft.com/en-us/sbs/windows/troubleshoot-blue-screen-errors-5c62726c-6489-52da-a372-3f73142c14ad
Open start and search for feedback and open the Feedback Hub app and report this issue.

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CarlFan-MSFT avatar image
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CarlFan-MSFT answered victorlucena-0392 commented

Hi,
According to description, it may be related to storport.sys, stornvme.sys file occurred.
But for WHEA_UNCORRECTABLE_ERROR (124), it always means primarily hardware issues, but can be compatibility or low-level driver issues.
So please check for update to install new security update. It will update system file and driver version.
Or I consider that you could download driver from the manufacturer's official website.
Please understand due to security policy, we do not provide dump/log analysis. In addition, if this problem is more urgent for you I still recommend that you open a case to Microsoft for further professional help.
https://support.microsoft.com/en-us/help/4341255/support-for-busines
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

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I have the same problem, solved this uninstaling the realtek audio driver and disabling hdmi nvidia audio in nvidia control pannel, Seems that is a conflict between realtek and nvidia.

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Docs-4663 avatar image
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Docs-4663 answered

WHEA 0-124 BSOD are almost always malfunctioning hardware.

Some options are:

a) run software tests on the hardware components
b) swap test hardware components
c) obtain service at a local computer store
d) customer / warranty support



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