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JimMillerick-3441 asked ·

Can't open previous versions of any folder - Windows 10 Version 2004

Hello,

I went to restore one of my documents and when I went to previous versions I couldn't click open for the file or folders. It shows there are versions of the folder but I can't open any of them - it doesn't give an error.

Can I wipe out all my previous versions and start from scratch? If so how please.


FYI - I've tried sfc /scannow and chkdsk /f no errors.

I have no idea if this is related to h2 but I used to do this all the time before I updated without issue - could be just a coincidence.

windows-10-general
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JimMillerick-3441 avatar image
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JimMillerick-3441 answered ·

I just went to system protection. I hit delete and disabled it. I then went back and enabled it and did a backup. I then tried to open a previous version of a folder and same issue - nothing happens.

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JennyFeng-MSFT avatar image
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JennyFeng-MSFT answered ·

@JimMillerick-3441
Hi,
If File History isn’t enabled, then you may not be able to restore a previous version in Windows 10 unless you’re already syncing your files to cloud storage.
You can check if File History is enabled in the Windows Settings menu. Right-click the Start menu and select the Settings option to begin.
In the Windows Settings menu, select Update & Security > Backup. Underneath the Back up using File History option, the drive you currently use for File History backups will be listed. If one isn’t listed, then you’ll need to enable File History by selecting the Add a drive option.
Unfortunately, there aren’t many options to help you restore previous versions in Windows 10 if you don’t already have a backup system in place.
Hope above information can help you.

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JimMillerick-7260 answered ·

Thanks - I forgot to mention - last night if I go to turn that off, I get an error message 0x80070020 so I can't turn that off.

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JimMillerick-7260 answered ·

Thanks again for your reply - I spent some time exploring it and for some reason even though the location and drive letter of my backups hadn't changed, it lost it's connection to the local drive for the backups for some reason. I removed the backups, disabled it, rebooted, reassigned that drive letter and backups may have occurred last night. I'll need to wait a few days to find out. I was able to restore 1 file from last night's backup. I'll see how it goes. I appreciate the big assist!

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JimMillerick-7260 answered ·

Unfortunately I haven't fully fixed it yet. folders show previous versions but you can't open folders. I can open and restore individual files now.

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JennyFeng-MSFT answered ·

Thank you for your feedback.
I feel sorry that this question is hard to answer.

I think the problem is that file history is not enabled
If the reply helped you, please remember to accept as answer.

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JimMillerick-7260 answered ·

Thanks - file history is definitely enabled on the folder I'm trying to restore from. I've triple checked. I also went to advanced and verified the folders it was enabled on - three times. It is scheduled for every 3 hours and keep forever. I can manually select backup now and I still can't restore any of the folders or subfolders but I can restore files. It was working until H2 update.

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