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JoyceMacpherson-0847 asked ·

Icebreaker Bot - Marches not being received

I recently added the Icebreaker Bot to a Teams site, over the last week some people don't seem to be receiving their matches whilst others are, any advice? Also, I paused my matches but cannot find an option on the Teams site to reinstate them. Any advice welcomed

office-teams-app-devazure-bot-service
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Hi @JoyceMacpherson-0847 , could you please confirm if the people who are getting matches are global admin and others are not?

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Hi @SaontiMSFT-5720 , thanks for your message. The ones who have highlighted getting no matches are a mixture of admin and other but mainly others. Thanks

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@SaontiMSFT-5720 Hello, just wanna check if you are still following this thread? Thanks.

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SaontiMSFT-5720 answered ·

Hi @JoyceMacpherson-0847 , Could you please try out the following steps:

  1. Go to Teams admin - https://admin.teams.microsoft.com

  2. Go to Teams Apps -> permission policies -> Add New policy for pilot Users

  3. Select Allow specific apps and block all others from Custom apps

  4. Click on Allow apps and add Icebreaker app and save

  5. Go to Users -> select user -> go to policies -> click edit -> go to app permission policy and change it to new created policy and set app setup policy to global.

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JoyceMacpherson-0847 answered ·

Hi @SaontiMSFT-5720, thanks for your response. I'm afraid I don't have admin access so can't check this way.
Joyce

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@JoyceMacpherson-0847 , Could you please connect to your Teams Admin to provide you the necessary access or if they can help by doing the above steps.

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