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EoghanOSullivan-9746 avatar image
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EoghanOSullivan-9746 asked ·

Can't send notifications to users of our app from the dev centre at the moment

We keep getting the text an 'An error occurred. Please try again later.' every time we try to send a notification to users. This has been happening since last Friday the 6th Dec 2019. We use the service as a vital part of our communications. Can someone from Microsoft please look at this for us?

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I have a question here. Where you got the error text? In the dev center where you send the notification or you received the text in the notification?

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Hi Roy - the error text happens in the Dev centre. As we create a notification in the normalway that we have always done and hit save, the page blanks out except for the top and then it says 'An error occurred. Please try again later.'

No notifications are being sent or recieved

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RoyLi-MSFT avatar image
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RoyLi-MSFT answered ·

Hi,

Welcome to Microsoft Q&A!

I could reproduce this issue with a test app that already in the store. When I want to send a notification by clicking the Send button, the page navigates to another page and shows the same error text as you said-‘An error occurred. Please try again later.’

Could you please tell me your app's App ID so I could send it to the team for further discussion?


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thanks for looking into this Roy. The app store ID is 9PCP8FMZGGPR

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RoyLi-MSFT avatar image RoyLi-MSFT EoghanOSullivan-9746 ·

I'm consulting the team about this issue.

By the way, now Microsoft Q&A is in a public review version, but it hasn’t fully supported the topic about publishing apps. For questions about publishing apps, I’d suggest that you could ask in the Publishing Windows Store Apps Forum.


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EoghanOSullivan-9746 avatar image
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EoghanOSullivan-9746 answered ·

Hi Roy - this seems to be working again for us now. Thanks for your help!

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Glad to hear that! It's really good news. Having a nice day!

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