question

HeleneAhlberg-1819 avatar image
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HeleneAhlberg-1819 asked ·

Sharepoint pages are suddenly not showing in Teams

Hello, I have a teal with 12 different channels in it. The channels hare built with content from Sharepoint. All of a sudden, the pages from Sharepoint are lost in Teams even though they exists in Sharepoint. I have tried to create a new connection to Sharepoint to no avail. Now I can´t even click on the Add Sharepoint or Sharepoint pages, when doing that the window that shows up is completely blank. There seems to be a bigger problem because I then tried to create a new channel in the team but the same thing happened then. I then tried to create a new team and new channels in that team but the same problem occurs then also. Please, can anybody help me to solve this? I have clients that use this channel and they can´t find their content now. I am enclosing some print screen to clarify the problem. Best regards Helene ![72310-skarmklipp-2021-02-26-110150.png][1] ![72446-skarmklipp-2021-02-26-110204.png][2] ![72436-skarmklipp-2021-02-26-111140.png][3] [1]: /answers/storage/attachments/72310-skarmklipp-2021-02-26-110150.png [2]: /answers/storage/attachments/72446-skarmklipp-2021-02-26-110204.png [3]: /answers/storage/attachments/72436-skarmklipp-2021-02-26-111140.png

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1 Answer

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SharonZhao-MSFT answered ·

@HeleneAhlberg-1819,

What changes do you do before this issue happened?

Does anyone have the same issue in this team?

Does this issue only happen in Purpose Impact team?

You could check if the SharePoint page shows properly in Teams web client(https://teams.microosft.com).

Besides, log into Microsoft Teams admin center(https://admin.teams.microsoft.com/policies/manage-apps) to inspect if SharePoint related apps are allowed.
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Hello,

Thanks for reaching out and answering my question!

I had not made any significant changes to the channels when this happened. It worked fine and then all of a sudden this happened. It is the same for every member on the team.
The Purpose Impact team is the only team I have now with channels that are active so I don´t know how it would look like in other teams. I can see that it is the same if I add another channel to this team.

The apps are allowed so there is not a problem there.

Best regards
Helene

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@HeleneAhlberg-1819
It recommends you check the health status of Microsoft Teams in Office 365 admin center > Health > Service health.

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I have contacted Microsoft and it seems to be a more serious problem. They are investigating it and don´t really know what is going on here.

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@HeleneAhlberg-1819
Thanks for your reply.
If you have any progress of this issue, please kindly share with us here to helping more people with the same issue.

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Absolutely!

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