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BillSoens-1043 avatar image
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BillSoens-1043 asked ·

Office Outlook 2013 drops out

I have been using Office Outlook 2013 Pro for my email client very successfully for perhaps eight or more years and it stores all of those emails I wished to keep over that time. Two days ago the programme closed down after a few seconds and has continued to do so since then. I have been onto various forums etc and have followed just about every piece of advice available - sadly nothing has worked and I cannot access historical and important messages. Any and all advice will be received with enthusiasm and gratitude ! Bill S.

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JadeLiang-MSFT avatar image
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JadeLiang-MSFT answered ·

Hi @BillSoens-1043

Welcome to our forum.

What's the type of your account(POP,IMAP or Exchange)?
What's the version of your Outlook 2013(File > Office account> About Outlook), please first ensure that you have updated to the latest version of Outlook.

Two days ago the programme closed down after a few seconds and has continued to do so since then

Considering the issue was occurred only recently, have you performed any specific operations before it(such as install any programs or add ins)?

I have been onto various forums etc and have followed just about every piece of advice available - sadly nothing has worked

In order to better troubleshoot your issue, could you please tell us what the specific methods that you have tried?

As I know, some add-ins may casue Outlook crash/close issue, it's suggested to first restart your Outlook in safe mode to test(Windows + R>type"outlook.exe /safe">enter).

Also, the issue may occur when you have a too large or corrupted data file, please check the size of your data file first (File>Account settings>Account settings>Data Files). If you are using .ost file, Outlook would provide a good user experience on most hardware when the file size is up to 5 gigabytes (GB). For the specific limit of Outlook data file, please refer to this article. If you have checked the size of data file, it may also occur when your data file is corrupted, it's suggested to repair your Outlook data file to check.

If that's invalid, it may be related to corrupted Outlook profile, please try to create a new profile and readd your account to test(Control Panel>Mail>Show Profiles>Add).
If the issue still exists, I'm afraid your outlook client may be corrupted, it's also suggested to repair your Outlook to check if your issue has any difference.

If your issue has any update, please feel free to post back.


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Many thanks for your assistance. I had two accounts in Office Outlook; one was a Gmail email ID IMAP and the other a Sky (Yahoo) ID POP3.

I was able to open Outlook and immediately logged onto Accounts and then deleted the Gmail IMAP account. The system then reverted to Sky (Yahoo) only and is now working well. So, for some unknown reason, the Gmail IMAP account was closing down Outlook but had worked perfectly for many years.

thank you again for all of your trouble and interest.

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Hi @BillSoens-1043,
Thanks for your update, as I mentioned above, the corrupted data file may casue some outlook issues, considering you have deleted the account, so we couldn't further check if that's your case.
Then, could your gmail account work normally if you readd it or add it in a new outlook profile? If it work normally now and you don't have any related questions about it, in order to close this thread normally, would you mind mark the helpful post or your post to answer? Thanks in advance :)

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Just checking if you are still researching for this issue, if you don't have any other questions, it's recommended to mark the helpful post to answer, which would benefit others who also have similar issues, thanks for your understanding :)

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