Teams startup Error 80090030 - The device that is required by this cryptographic provider is not ready for use

Question

question

TeodoroMontanaro-4253 asked · Feb 26 at 11:18 AM

Teams startup Error 80090030 - The device that is required by this cryptographic provider is not ready for use

Every time I turn my PC off and turn it on again, Teams has to be logged out and logged in again after 3 trials.
How to reproduce the issue (and finally login after 3 trials):
- turn on your PC
- open Teams (it is automatically opened at startup)
- you see a generic error that asks you to restart teams
- Restart teams and you will see the same error
- Try to log out (following the second option in the error message)
- open Teams again
- insert your email
- Press enter
- You will get an error (Error 80090030 - The device that is required by this cryptographic provider is not ready for use )
- Close again Teams
- Open again Teams
- Login
- Now you can work

I have already tried to follow the suggestions present at the following links:
my first question on microsoft support portal
Similar issue in another question
Another similar issue in another question
My second question on microsoft support portal
My third and last question on Microsoft support portal

Please note that:
- in my system there is not a compatible TPM
- the issue is not present on a new account just created on the same PC
- it seems there is no way to completely reset the Teams app because even though I completely uninstall it, completely delete all files, completely remove the suggested registry entries, when I reinstall it, Teams remembers which is the account and the used settings (and it is furthermore the same on Android ... it seems a virus instead of a tool for chats and calls)

windows-10-general office-teams-windows-itpro

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Answer 1 · 2021-02-26T16:37:04.203Z

Reza-Ameri answered · Feb 26 at 04:37 PM

Try open start and search for feedback and open the Feedback Hub app and report this issue.
You should also report this issue to the Microsoft team's support team too.

· 2 ·

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

TeodoroMontanaro-4253 · Feb 26 at 04:46 PM

Thanks @Reza-Ameri ... I would like to report it in the Feedback Hub app, but it asks me to login and ... surprise: I obtain the same error. And in this case the "signout+restart+signin" does not work. :D
However, I submitted a report without log in, anyway.
For the other option: could you please provide me the steps to be followed to report it to the Microsoft teams's support team?

Thank you again

0 ·

Reza-Ameri · Feb 27 at 05:19 PM

You will have to contact with your IT Administrator and they will be able to investigate it and in case they couldn't fix it using their internal resources, they may contact Microsoft, take a look at:
https://docs.microsoft.com/en-us/microsoft-365/admin/contact-support-for-business-products

0 ·

Answer 2 · 2021-03-01T07:40:41.083Z

SharonZhao-MSFT answered · Mar 01 at 07:40 AM

@TeodoroMontanaro-4253,

What changes do you do before this issue happened?

According to your description, this issue seems related to your old account.

It recommends you perform a clean boot to eliminate whether this issue is caused by software conflicts.

Please check whether you have many startup entries or not in your computer. Excessive startup entries could also be a factor.

If the response is helpful, please click "Accept Answer" and upvote it.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

· 6 ·

10 |1000 characters needed characters left characters exceeded

Attachments: Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

TeodoroMontanaro-4253 · Mar 03 at 10:25 AM

@SharonZhao-MSFT
Thank you for your suggestion but nothing positively changed (now the "signing out" escamotage does not work anymore. Thus, now I have to uninstall and reinstall Teams every time I turn my PC on).

Teo

0 ·

SharonZhao-MSFT · Mar 05 at 07:25 AM

@TeodoroMontanaro-4253,
Perhaps, you could check the client log to analyze the problem. Right click the Teams icon in taskbar, then select Get logs. It will show the whole logs.

0 ·

image.png (5.2 KiB)

TeodoroMontanaro-4253 · Mar 09 at 11:25 AM

Thank you very much @SharonZhao-MSFT
In the following you can find the most important details reported in the log (actually I had not considered this option)

75863-singleloginteams.txt

0 ·

singleloginteams.txt (152.0 KiB)

SharonZhao-MSFT · Mar 12 at 03:49 AM

@TeodoroMontanaro-4253,

From the log file, all the errors indicate that it cannot get user information for active signed in user.

Perhaps, you could delete the Windows credentials In Windows Credential Manager by selecting Windows Credentials > under Generic Credentials > delete all entries with a line meteams_.

0 ·

TeodoroMontanaro-4253 · Mar 12 at 08:37 AM

@SharonZhao-MSFT thank you again.
Also in this case it is a trial I've already performed but nothing changed (as reported at:

https://answers.microsoft.com/en-us/msteams/forum/msteams_tfe-msteams_signupin-msteams_subin/teams-automatically-logs-out-at-shut-down-of-the/134393d6-4085-4c22-8256-313a3c90d763?messageId=0953ea39-fb46-431d-8817-4c9ff5d6fd94

-> the post is the second one, but I'm not able to link it directly (the messageId taken from HTML seems not to work

0 ·

Show more comments

question