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CamronSteele-6588 avatar image
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CamronSteele-6588 asked ·

Azure Sphere reset device claim

I claimed my device years ago and can't remember the account I used... not sure how to get it onto a new account or get a hint of the original

azure-sphere
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@CamronSteele-6588 Thank you for reaching out.

Could you provide more details about the service you are using and the help you wanted for? This would help us redirect your question to appropriate forum for the right experts to help you further.

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I have an azure sphere starter kit v1 and I claimed the device on an account and have no idea what it was so it will not let me change anything on it

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Hello @CamronSteele-6588 , Could you please check the Azure Portal and check if you can see the registered emailID? Any error message while you try to login?

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I can not remember the account I used is the problem is there a way to see which account it is on. I can log into azure portal with my current email but it is not claimed there

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Hello @CamronSteele-6588 for better visibility to the community, I have updated the Question title, I hope you never mind.

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Hello all, We are discussing this issue offline via email. Please leave your comments in the below section if you have a similar issue.

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1 Answer

SatishBoddu-MSFT avatar image
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SatishBoddu-MSFT answered ·

Hello all,

Just a quick update, a brand new device is being used over here as part of the resolution. Please comment in the below section if you have any feedback or thoughts on this matter.

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